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Amentum Systems Engineer in Yakima, Washington

Job Summary

Amentum is seeking a Systems Engineer to support our DHS customer at their regional CONUS facilities. These positions will provide Tier 2 support for integrated hardware and software; local infrastructure deployment services; respond to end user request; provide VTC and remote support.

The Systems Engineer reports to a Team Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.

Responsibilities:

  • Provide LAN administrator support with the installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units

  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors

  • Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots

  • Assist in testing, applying, and maintaining server configurations and related security patches

  • Assist in maintaining and checking the health of systems and backups to include restore testing

  • Monitor ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets

  • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met

  • Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner

  • Provide inventory support and input to the provided inventory system for the customer

  • Responsible for installing and maintaining VTC infrastructure to include assisting with user requests

  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events

  • Conduct or provide new equipment deployments and/or requested deployment support

  • Provide cabling support and run cables within data centers, LAN rooms, and remote wiring closets

  • Analyzes functional business requirements and design specifications for functional activities

  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met

  • Provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems ,and participates in analysis, design, and new construction of next generation IT systems

  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products

  • Utilize experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middle-ware

  • Communicate effectively both orally and written with customers, stakeholders, and technical specialists

Minimum Requirements

  • At least 5 years of IT-related support experience, (i.e. helpdesk or customer support role)

  • At least 1 year experience of IT support in an Enterprise environment (10,000+ end-users)

  • Associates Degree or equivalent work experience

  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues

  • Experience in a rapid paced, time sensitive, high-quality environment

  • Good technical writing, presentation, and documentation skills

  • Must be able and willing to perform physical activities, such as bending, kneeling, stretching, crawling and lifting or moving up to 50 lbs.

  • Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required. (Actual travel percentage varies based upon location but is typically less than 20%)

  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process

  • Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons or jails

  • Must be comfortable wearing a mask and disclosing and/or providing evidence of vaccination status

Preferred Qualifications

  • Experience functioning as a technical expert across multiple project assignments

  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications

EOE including Disability/Protected Veterans. If you are an applicant with a disability that requires a reasonable accommodation to complete any part of the application process, or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact our Reasonable Accommodation Helpline at 1-888-877-3181 or 301-944-3299 or email itsupport@amentum.com for assistance. In order to address your request, the following information is needed:

LP.SKU-D1.LIST

Upon receipt of this information we will respond to you promptly to obtain more information about your request.

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