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Virginia Mason Memorial Referral Coordinator - Bilingual Required in Yakima, Washington


The Referral Coordinator executes patient insurance referrals, consultations, and diagnostic procedures relating to the clinic.


  • Schedules consultation and diagnostic appointments for patients per provider/assistant request and documents necessary information.

  • Completes requested forms for Medicare, the Department of Health, Social Services, Insurance, and specialty offices.

  • Obtain insurance authorization for appointments.

  • Contact patients to provide appointment date, time, location and preparation information for appointment.

  • Answers questions regarding patient appointments and testing.

  • Answers telephone, screens calls, takes messages, and provides information to patients about the referral process.

  • Responds to voicemails and/or messages from patients, and schedules as needed.

  • Exemplifies excellent customer service with patients, visitors, and other employees. Demonstrates courtesy, friendliness, helpfulness, and respect.

  • Consistently demonstrates respect for the capabilities, different cultures and/or personalities of internal and external customers.

  • Maintains and ensures patient privacy and confidentiality.

  • Takes the initiative to proactively assist others without direct supervision and to resolve problems with other departments and co-workers.

  • Maintains open and effective communication with providers and employees to ensure quality patient care.


Education: High School diploma or GED equivalent required.

Experience: One year experience in the medical or health insurance field preferred.

Level of Business Knowledge/Knowledge/Skills/Abilities: Bilingual skills (English/Spanish) required.


Virginia Mason Memorial (VMM), part of the Virginia Mason Health System, is made up of a 226-bed hospital as well as 20+ primary care and specialty care locations. We are a nonprofit community hospital that has served Central Washington's Yakima Valley for 70 years. We are seeking employees with a passion for patients and customer service!

We offer a comprehensive benefit plan including medical, dental, and vision coverage; plus we have a generous 401K plan (with an employer contribution!), competitive compensation, an employee wellness clinic and continuing education and training. At VMM, we know the best care is provided by employees who are well-supported.

Why do we do what we do? As the region's leading health care provider and Yakima's largest employer, we believe that by inspiring people to thrive, we can transform lives. Our vision is to "create healthy communities one person at a time." With such an important goal, we work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. We would love to hear from you!

"Virginia Mason Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will.”