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Virginia Mason Memorial Patient Access Representative - Emergency Room in Yakima, Washington

Virginia Mason Memorial is seeking remarkable, customer service focused candidates to join our growing Patient Access team in the Emergency Department. The Emergency Room is a fast pace, high volume and high energy environment where representatives have direct patient contact via interactions at the registration desk as well as bed side in the actual Emergency treatment room. The ideal candidate will be comfortable working around patients in an emergency setting- ranging from minor to major injury and/or illness. Attention to detail and time management in key in this vital role. Does this sound like you? Keep reading to learn more!

ROLE SUMMARY

With continual and direct patient contact, the Patient Access Representative performs diversified tasks and duties associated with inpatient admissions, emergency and outpatient registrations, cashiering and communication; discusses financial responsibility with patients, maintains accurate patient account information and verifies insurance. The Patient Access Representative admits/registers patients in a timely and efficient manner using multiple methods of communications (bedside, in-person, over the phone, etc.), also obtains all required admission/registration information and ensures an accurate medical record is created. Exceptional customer service is required when interacting with all patients, family members, and members of the health care team.

QUALIFICATIONS AND REQUIREMENTS

Education: High School Diploma or Equivalent required.

Experience: Hospital patient access or billing, medical office receptionist, insurance office experience preferred.

Licenses/Certificates/Registration: CRCS preferred

Level of Business Knowledge/Knowledge/Skills/Abilities: Medical terminology/Clerical/excellent Customer Service required. Knowledge of Government Programs, insurance billing experience, and healthcare compliance.

At Virginia Mason Memorial, our vision is to "create healthy communities one person at a time." This means that each member of our award-winning team works to provide our patients, and their families, with the best medical and individual care possible.

Why do we do what we do? As the region's leading health care provider and Yakima's largest employer, we believe that by improving health, we will transform Yakima! We work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. Does this sound like the place for you? We would love to hear from you! Come be the best of the best with us!

We offer competitive benefits and compensation, including a generous 401K plan, medical, dental, vision, and life insurance, an employee wellness clinic and leadership development and education.

"Yakima Valley Memorial Hospital provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve."

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