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Virginia Mason Memorial Patient Access Representative - Emergency Room in Yakima, Washington

Virginia Mason Memorial is seeking remarkable, customer service focused candidates to join our growing Patient Access team in the Emergency Department. The Emergency Room is a fast pace, high volume and high energy environment where representatives have direct patient contact via interactions at the registration desk as well as bed side in the actual Emergency treatment room. The ideal candidate will be comfortable working around patients in an emergency setting- ranging from minor to major injury and/or illness. Attention to detail and time management in key in this vital role.


With continual and direct patient contact, the Patient Access Representative I performs diversified tasks and duties associated with registrations in the Emergency Department. Collects demographics, obtains signatures, and basic insurance information.


  • Admit/register patients in a timely and efficient manner using multiple methods of communications (bedside, in-person, over the phone, etc.). Obtain all required admission/registration information and ensures an accurate medical record is created. Promote accurate billing information.

  • Demonstrates exceptional customer service and interacts effectively with all patients, customers, and members of the health care team providing knowledgeable and professional communication.

  • Consistently complies with state and federal regulations; obtain appropriate signatures, completes all required forms, and provide patient information as required.

  • Collects co-pay, deductibles, deposits and payments due and/or arranges for payment plans with each patient. Reviews and discusses all patient financial responsibility at the appropriate time in the admission/registration process.

  • Communicates and coordinates with all departments, medical offices, healthcare facilities and all other entities for patient services and information.

  • Completes forms and applications. Documents accurately and in a timely manner.

  • Actively attends department staff meetings and required educational opportunities.

  • Meets Quality Assurance benchmarks, completes daily work list, self corrects errors, participates in audits and performance improvement projects.

  • May cross-train in other areas within the department when necessary as well as perform other duties as assigned.


Education: High School diploma or GED equivalent required.

Experience: Hospital patient access, medical billing, or office administrative experience preferred.

Licenses/Certificates/Registration: Certified Revenue Cycle Specialist (CRCS) certification preferred.


Virginia Mason Memorial (VMM), part of the Virginia Mason Health System, is made up of a 226-bed hospital as well as 20+ primary care and specialty care locations. We are a nonprofit community hospital that has served Central Washington's Yakima Valley for 70 years. We are seeking employees with a passion for patients and customer service!

We offer a comprehensive benefit plan including medical, dental, and vision coverage; plus we have a generous 401K plan (with an employer contribution!), competitive compensation, an employee wellness clinic and continuing education and training. At VMM, we know the best care is provided by employees who are well-supported.

Why do we do what we do? As the region's leading health care provider and Yakima's largest employer, we believe that by inspiring people to thrive, we can transform lives. Our vision is to "create healthy communities one person at a time." With such an important goal, we work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. We would love to hear from you!

“Virginia Mason Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will.”