Work in Washington Veterans Jobs

*BASIC FUNCTION: *

$40,041 - $48,144 --Starting Salary Range

Provides a wide range of support via phone calls and online chat to Association customers. This position is responsible for monitoring and processing items related to the Deposit Operations of the Association.

*ESSENTIAL DUTIES: *

• Provide customer support via phone and online chat.
• Provide online banking and digital services support.
• Responsible for completing debit card related maintenance.
• File Regulation E Disputes for debit card transactions.
• Process daily account maintenance.
• Collect on returned deposited items from customer's account.
• Responsible for processing Garnishments.
• Responsible for posting of fee reversal.
• Responsible for reviewing all new customers for CIP compliance. 
• Responsible for providing back up for customer research requests.
• Review large items for signatures. 
• Reset Pin numbers for "Around The Clock Banking."
• File maintenance of IRA fees.
• Rotate with other staff members for phone coverage at the Information Desk.
• Monitor Non-Resident Alien W-8's and perform maintenance as needed.
• Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.
• Follow all bank policies and procedures.
• Stay current of compliance regulatory issues, through ongoing training, as they pertain to duties.
• Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism. 
• Consistently display respect for all areas of diversity and levels of knowledge. 
• Demonstrate support of corporate values, mission and vision. Perform job duties within these standards.
• Display mutual respect, trust and dignity, acting in the best interest of the Association. Lead by example by displaying solid ethics and integrity at all times. 

KNOWLEDGE, SKILLS AND ABILITIES: 

• Excellent internal and external customer service skills.
• Ability to effectively communicate courteously and professionally. 
• Bilingual English/Spanish preferred.
• Strong computer skills.
• Ability to work in a fast-paced environment.
• Ability to work well under pressure.
• High degree of accuracy.
• Organizational skills.
• Ability to work as a team member.

* MINIMUM QUALIFICATIONS:* 

• High school diploma or GED.
• 6 months or more teller experience.
• 6 months or more Call Center Experience.

Pay and Benefits:

We offer a comprehensive benefits package that includes:

• Medical
• Dental
• Vision
• Group Life/AD&D Insurance
• Group Long Term Disability
• Voluntary Life Insurance
• Voluntary AD&D Insurance
• Voluntary Group Legal Insurance
• Voluntary MetLife Benefits (Accident, Critical Illness, and Hospital Indemnity)
• Flexible Spending Account
• Employee Assistance Program 

Employees accrue 8 hours of sick leave per month, 40 hours of vacation after 6 months, 80 hours of vacation annually after 1 year of employment (vacation accruals increase depending on years of service), and receive approximately 11 paid holidays per year.  Plus, our employees enjoy a set schedule Monday through Friday with *NO WEEKEND *hours!

Salary range for a Customer Care Clerk is $40,041 - $54,000. "Other Compensation" includes a Semi-Annual Incentive Program payout and employer funded Defined Pension Plan in addition to an employee's base salary.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: