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Your responsibilities ThyssenKrupp Aerospaceis looking for Account Specialist who will provide customer service and sales support to the supplier base and internal company end-users. You\'ll be responsible for: Provide customer service regarding material and order status via phone and/or email. Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.) Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals. Create, update, or maintain various reports regarding issues, orders, and sales results. Provide in-depth troubleshooting and problem solving and interaction with clients Will complete order entry or quote preparation as needed/assigned. Your profile To be considered for this Job, you MUST have: High school diploma or equivalent At least 3 years of previous customer service experience in a high volume, fast paced customer service environment Solid computer skills beyond the basic level Strong attention to details Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations Excellent communication and customer service skills; ability to resolve problems successfully; willingness to \"go the extra mile\" for the customer Self-starter, dependable, accepts ownership, drives own goals/performance Flexible in scheduling and available for overtime as needed We prefer you have: College degree Experience in the aerospace or metals industry, especially in a customer service, sales, or purchasing role Bilingual (Japanese, Korean, Mandarin, or as applicable) speaking, reading, and writing skills are an advantage. Your benefits thyssenkrupp Materials, LLC (Aerospace) offers a very competitive compensation plan. We invite you to start your career with us by applying today. Once you are selected, you would enjoy the following benefits as a valued member of our organization: Medical (BCBSIL), dental (Delta Dental) and vision (VSP) benefits effective the first of the month following your hire date with thyssenkrupp Aerospace. Employee Basic and Optional Life Insurance/AD&D FSA and HSA options Voluntary Benefits including Accident Insurance, Hospital Indemnity & Critical Illness benefits are offered through Allstate. Additional Voluntary Benefits include Legal Insurance and ID Theft Short-Term and Long-Term Disability 2 weeks paid paternity leave Employee Assistance Program 401k plan with a 100% employee match up to the first 4% - employees vest after 3 years of service 3 weeks (120 hours) paid vacation (pro-rated based on date of hire). Ability to purchase up to a week of vacation during open enrollment for the following year, ability to rollover up to 40 hours of vacation into the next year. Holiday Pay: For a 5-day 8-hour shift you will receive up to 88 hours of holiday pay, for a 4-day 10-hour shift, you will receive up to 80 hours of holiday pay, and for a 3-day 12-hour shift you will receive up to 72 hours of holiday pay depending on the date of hire and the holiday schedule posted as it changes yearly. Tuition Reimbursement Program 8 hours paid time off for Volunteering with charities Job Training and Development programs Career Pathway program for hourly employees for internal job progression and wage transparency, ability to receive increases two times a year (excludes Indiana) Discount Programs on travel, auto, entertainment, tickets, beauty, spa, health, and wellness. Contact If you believe your experience, competencies and attitude are a STRONG MATCH with the above description, we would love to hear from you. Qualified candidates please apply. Recruiters, Agencies or third parties please don\'t contact this job poster. Do NOT contact us with unsolicited services or