Peloton Interactive, Inc. Sales Experience Coordinator in Woodinville, Washington
ABOUT THE ROLE
The Sales Experience Coordinator is a hardworking and passionate individual who can work efficiently in a fast-paced environment, with the ability to work independently and as part of a team. The Sales Experience Coordinator acts as the liaison between the Precor Sales team and customers. The Sales Experience Coordinator also works with peers and other internal teams to build an infrastructure for service delivery and continuous improvement to support the Precor Sales Team.
The Sales Experience Coordinator reports to the Customer Success Manager and works under general supervision. The Sales Experience Coordinator covers a wide variety of sales support tasks. This role serves as a key contact point for Precor sales reps and customers, as well as other internal Precor departments. It involves a high level of timely, daily, interaction to handle customer communication and expectations, incoming sales leads, quote creation, order placement from entry to shipment, Salesforce opportunity stage status, coordinates and monitors equipment installations, reviews and analyzes installation project completion information, follows-up on inquiries and complaints, and ensures installation partners are reimbursed for work performed. Customer service and professionalism are essential factors in daily administration of this position. A strong ability to broker customer solutions and familiarity with the health club environment are important to success. On occasion, the position may require some overtime, light travel, or trade show participation.
YOUR DAILY IMPACT AT PELOTON
Receive, interpret, and process customer orders. Follow up with customers regarding order status by tracking orders through the delivery process using database reports and interdepartmental communication (i.e., with Accounting, Credit, Shipping, and Customer Service).
Work closely with the Credit Dept. to facilitate credit approvals and financing methods with both internal to Precor and external sources.
Provide order delivery information to customers.
Update Salesforce CRM per procedural guidelines.
Act as a liaison with Outside Sales staff and end customers to compose quotations as well as general correspondence.
Negotiate with Installers on install pricing and unplanned cost overruns
Work with Outside Sales staff to keep account activities up to date including Salesforce leads and opportunity stage status.
Organize and assist with projects and reports.
Maintain contact with department and field staff, customer accounts and end-users through phone contact, correspondence, and order placement.
Answer general inbound sales processing and installation phone queue calls. Explain and administer company policies and procedures pertaining to sales.
Communicate effectively with internal customers (Accounting, Credit, Shipping, Manufacturing, etc.) on the status of sales orders and assist in resolving any discrepancies or issues.
Estimate date of delivery to customer, based on knowledge of production and delivery schedules.
Investigate and resolve customer problems with orders and deliveries.
Build and maintain customer relationships.
Handle inbound sales inquiries and leads, qualifying and routing them appropriately.
Assist with trade shows and promotions as necessary.
Actively pursue continuous improvement to meet or exceed customer needs.
Condense and analyze data for reporting purposes.
Participate in new processes to help ensure the company achieves revenue, profitability, and market share targets, through increased efficiencies.
Assist with special projects and other duties as needed.
YOU BRING TO PELOTON
Minimum - 2-year degree or equivalent experience.
Bachelor’s degree is strongly preferred.
Project management training is strongly preferred.
Present a professional and congenial phone manner (i.e.: tone, vocabulary, etc.).
Experience in sales support/quoting customers.
1-2 years project management experience preferred.
Ability to work in a fast-paced environment with a high volume of phone calls, email, and workload on a consistent basis.
High degree of organizational skills and time management
Ability to effectively formulate written correspondence.
Must possess diplomatic skills, be a quick, responsive thinker and a self-initiator.
Ability to act as liaison between multiple departments with efficiency.
Strong working knowledge of computers, experience with Word, Excel, and databases.
Salesforce.com or equivalent CRM system knowledge a plus.
Familiarity with health club environments.
Ability to broker solutions.
Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors..
Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here (https://www.onepeloton.com/careers) on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address.
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Peloton Interactive, Inc.
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