Job Information
Absco Solutions Service Department Manager in Western WA, Washington
Absco Solutions started in 1977 and we have become the Northwest’s premier facility vulnerability expert in fire life-safety, and security integration for multi-site and campus environments. We work with Federal Agencies, Universities, Hospitals, K-12, Distribution, Retail, State and Local Municipalities, and other marque campus clients.
The Absco team seeks progress over perfection while striving for excellence every day. Our reputation is based on outcomes, not intent, so we judge ourselves and our performance on our customer’s success and we hold ourselves accountable to our word. We build respectful and transparent relationships with each other and work to improve the service of each team member, our clients, and the company. Together we succeed.
What You'll Do
The Service Manager role is a leadership position focused on performance and accountability for our Service Department. In this role, you will provide oversight and management to field operations and support companywide strategic initiatives. This position is responsible for communication between the Service Department with all other internal and external stakeholders.
Work with the Operations team to ensure project management processes are followed
Project Management and implementation.
Manage Service scopes, approval, timeline, and changes for the duration of the Service projects.
Facilitate all communications with internal and external teams relating to Service projects including sales, administration, design, etc.
Communicate with customers, contractors, internal Absco personnel, and support staff to ensure effective implementation and completion of Service items.
Track performance of assigned initiatives and assigned personnel.
Assist and coordinate management and development of Operations field and support personnel.
Manage Service operations budget and coordinate project items for sub-contractors, per-diem, materials, and all labor items.
Attend and participate in required meetings involving discussions over Corporate strategy affecting the Service Department, P&Ls, profitability, or any other necessary meetings determined by Absco Solutions Management.
Ensure work completed is consistent with manufacturer requirements, code requirements, product limitations, and meets customer needs.
Provide feedback to Operations management to improve efficiencies and processes.
Support customer relations and promptly respond to customer inquiries to resolve planning and operational issues
Oversee all central station monitoring and UL2050 accounts
What You'll Bring
Three or more years' experience with low voltage electrical
High School diploma/GED required
One or more years’ Service or Project Management experience
Budgeting and business analysis experience to provide reporting and financial presentations
Travel as necessary to support the business
Possess a valid driver’s license and clean driving record, pursuant to Absco Solutions' driver insurability requirements
Ability to pass background
Current or former EL06 and / or NICET II certification preferred
Knowledge of proper installation and capabilities of low voltage security and fire/life safety systems preferred
What We Offer
Competitive compensation commensurate with experience and skill-level. Range for this role is $95-110K per year
Comprehensive benefits package to include medical, dental, vision, LTD, Life, and company matching retirement plan
Company-paid time off (PTO)
Company-sponsored training/certifications NICET, L&I, CEU, & factory training
Company-provided laptop and phone; a vehicle may be provided, depending on business needs
Absco Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, disability status, protected veteran status, marital status, or any other characteristic protected by law.
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