Work in Washington Veterans Jobs

Employment Dates: Approximately September 16 through December 2024

Position Summary:

Description: Under the guidance of the Director of Educational Planning, coordinate WVC's new student intake/onboarding process for enrollment and manage the day-to-day responsibilities of math and English placement for the Wenatchee and Omak campuses. Send and respond to student emails and text messages regarding the enrollment process. Provide customer service by welcoming visitors and greeting students, taking phone calls, and answering questions.

Summary of Duties and Responsibilities

• Collect, evaluate, and interpret test scores, high school transcripts, directed self-placement results, and other documentation for placement in combination with other in-take requirements;
• Determine placement levels, enter placement results into the student database system in a timely manner; communicate results with students and direct them in the next steps they need to take;
• Coordinate directed self-placement options and online math placement testing; sign up students for placement either in person or via phone or email;
• Serve as the primary contact providing students, staff, and visitors with information and interpretations of policies and procedures related to placement; communicate placement requirements and processes;
• Manage the sign-up process for new students to access the Online Advising and Registration (O.A.R.) tutorial and monitor their progress; create and manage sign-up sheets, email Canvas Course Invitations to students, clear enrollment holds for students who successfully finish O.A.R.; collect and track O.A.R. data; answer questions and assist students navigating the process;
• Provide professional, friendly front-line service; answer phones and reply to emails/texts in a timely manner; resolve problems and respond to inquiries regarding departmental procedures and services; receive and refer visitors; answer the Placement and Educational Planning phoneline (transfer calls, forward messages, take messages, return phone calls); reply to emails sent to the Placement email account;
• Support Educational Planning and other Student Affairs staff; schedule appointments for students to meet with Educational Planning staff, College Navigators, Counselors, and the Student Access Manager;
• Responsible for ensuring incoming and outgoing mail is delivered to and picked up from the Service Center regularly; keep fliers, brochures, etc. stocked; keep Educational Planning and Placement area organized and tidy (including file cabinets, supply drawers, counters, etc.);
• Maintain the highest level of confidentiality at all times;

Related duties and responsibilities may be assigned.

Minimum Qualifications:

• High school graduate or equivalent.
• Experience with Microsoft Office products.
• Customer service experience.

Preferred Qualifications:

• Associate's degree or equivalent.
• Two years of increasingly responsible office or customer service experience.
• Ability to manage multiple tasks and/or projects simultaneously and carry out assignments under pressure and short deadlines and/or frequent interruptions.
• Experience working in a collaborative format with diverse groups; experience in working with situations, which require meeting and greeting the public.
• Demonstrated competency and experience working in a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, gender and racial/ethnic backgrounds and those with physical, emotional and/or learning disabilities.
• Experience working in an office environment.

Knowledge, Skills, & Abilities

Demonstrated ability to use exceptional communi