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Description

Job Summary The Medical Support Supervisor's primary job function is to provide direct supervision to departments, teams and staff as assigned within the medical clinic. The Medical Support Supervisor is responsible for all daily operations related to the clinical support staff duties of their designated Medical Clinic site and is responsible for assisting with the budget, hiring, and maintaining staff who strive for excellence, and maximizing productivity for the Providers and staff. The Medical Support Supervisor will demonstrate competency in providing patient care, evaluating initial and annual staff competencies, directing and coordinating care to align with the CVCH clinical support services. The Medical Support Supervisor will be expected to fulfill nursing duties on the floors as needed to support operational needs.

Job Specific Competencies 1. Supervision and Mentoring a. Provides direct supervision to departments, teams and staff as assigned. Establish mentoring relationships with staff members to facilitate understanding barriers, needed changes, challenges, and solutions that will improve patient care, staff ability, or productivity. b. Demonstrates leadership skills through role modeling and mentoring, problem solving, and developing team synergy 2. Coordination of Policies and Management of Care a. Coordinates with the Clinic Administrator, Director of Nursing and other CVCH leadership to provide consistency in policies and management of care. b. Assist in developing written policies and procedures as required for quality improvement and Joint Commission. 3. Clinical Support Staff Orientation, Training, and Ongoing Development a. Responsible for the orientation and training of assigned staff including initial and annual assessment of skills, development of an employee specific plan for orientation with establishment of timeliness, preceptors, and regular meetings to assess progress. i. Facilitates the completion of assigned employees' orientation/ skills checklist, and competency verification. Monitors and reports progress to the employee's supervisor when staff report to another supervisor. Modifies education plans as learning needs are identified. 4. Evaluation of Staff a. Evaluates assigned staff annually based on performance measures. 5. Vaccine Management a. May work closely with the vaccine lead at each CVCH site to ensure we are compliant with federal and state guidelines. Ensure we have ordered enough vaccine supply to meet patient demand. May complete reports for the state and other agencies as needed. 6. Department Meetings a. Assists Clinic Administrator with leading monthly departmental meetings with published agendas, as outlined below: b. Allows time for staff interaction and sharing of common concerns, interests, or education. c. Effectively uses meeting time to discuss change, educate, and communicate CVCH information. 7. Meetings a. Actively participates in Clinical Operations, Quality Improvement Committee, and organizational meetings as requested. 8. Clinical Skills a. Maintains clinical skills and provides patient care when needed. 9. Process Improvement Efforts a. Initiates process improvement efforts to develop and evaluate systems; promoting culture of safety and accountability, optimal patient flow, optimal staff workflow and high quality patient care. b. Gains superuser proficiency in EMR and other applications used to support clinical workflows. 10. Safety and Feedback event reporting a. Assists with investigating facts related to safety and feedback reports. 11. Compliance a. Assists department in complying with all regulatory agencies.

General Duties and Responsibilities 1. Performs other duties and tasks as assigned by supervisor. 2. Expected to meet attendance s