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Providence Health & Services Senior Epic Operational DBA in Washington

Description:

Providence is calling a Senior Epic Operational DBA for a 100% remote position (within the Providence footprint)

We are seeking a Senior Epic ODBA to join our highly functional Service Engineering team as an expert in the installation, configuration, and maintenance of Epic IRIS databases. This position requires proven ODBA experience, best practices, and troubleshooting skills to ensure that Epic is available at all times to systems and customers.

This position is also accountable for monitoring database performance and maintaining database security. The Sr. ODBA performs operational and project work to configure, upgrade, and refresh database environments. The Sr. ODBA has a broad understanding of the Server, Networking and Storage context in which Epic database operates, and has the proven ability to lead the team through critical support tasks such as DR cutovers, server lifecycling, upgrades, and recovering from disruptive events.

The Sr. ODBA will leverage automation to reduce errors and improve productivity, and will code or maintain scripts using common industry technologies and languages. As a member of our multi-disciplinary Service Engineering team, the Sr. ODBA adheres to Agile methodologies in order to deliver timely results.

In this position you will have the following responsibilities:

  • Advises on caregiver, business, and technical requirements. Uses expertise to design components of a service architecture, and operability and caregiver scenarios that meet compliance standards and KPIs, such as quality, cost, and caregiver expectation.

  • Advises on and incorporates the team's standards and best practices into all designs to create high-performance, manageable services.

  • Contributes to the design of a service delivery system by evaluating and recommending options for tools, hardware, and processes that enable the team to create a complete system that supports service delivery and meets KPIs.

  • Performs advanced troubleshooting and engineers solutions for complex (for example, unexpected or unanticipated) service issues to restore service with minimal disruption to the caregiver and business. Owns the problem, solving it once and for all. Extrapolates from past experiences and delivers innovations.

  • Actively takes part in disaster recovery drills. Participates as needed in incident response management during non-working hours.

  • Makes recommendations on capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and proposed new feature releases to enable the team to create a viable cost model.

  • Maximizes the effectiveness of financial resources.

  • Uses expertise to contribute to the design of process or technology solutions that identify and resolve platform, system, deployment and environmental issues prior to solution release, and that ensure an on-time release with predictable high quality.

  • Triages problems and uses problem management tools (such as root cause analysis, trend analysis, and postmortems) to discover and drive solutions across the service team.

  • Ensures that production solutions are reliable, resilient, secure and effective and continuously monitored.

  • Defines and collects metrics (such as service availability data, performance measures, system health, and long-term trends) to support service intelligence analysis.

  • Analyzes and tracks operational cost data and reports trends, budget risk, and variance against the projected cost model to the business.

  • Identifies cost saving opportunities for consideration by the service team.

Qualifications:

Required qualifications for this position include:

  • Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent education/experience.

  • 5 years related experience.

  • Experience with n-tier solutions.

  • Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

  • Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.

  • Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.

  • Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred qualifications for this position include:

  • 5 or more years ODBA experience.

  • Current Epic ODBA certification (expectation to obtain within 6 months of hire)

  • Experience with RedHat Linux

  • Experience with running Epic in Azure or AWS

  • Scripting and automation skills

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits — see our website for details http://www.providenceiscalling.jobs/rewards-benefits

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Applications

Location: Washington-Renton

Other Location(s): Montana, California, Washington, New Mexico, Oregon, Texas

Req ID: 331108

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