Bureau Vertias North America Onsite Program Manager - Seattle, WA in Washington

Position Summary

Support the established cohesive business relationship between assigned key account(s) and employer, BV Consumer Product Services. Working with the client’s private label division including but not limited to product Integrity, regulatory compliance, quality assurance and product development teams. Also actively engage with the supply chain including agents, suppliers and factories.

Objective

Manage key account client relationship while assuring optimal operational performance.

Major Roles & Responsibilities

  • Perform all aspects of planning, organizing and managing information and resources to bring about the successful management of client requests within the network

  • Manage communication between assigned key account and BV divisions including the Consumer Products Services laboratories and inspection and audit offices worldwide

  • Assist the Client in the development, implementation, and maintenance of internal and external client documentation (Program Guide, Test and Inspection Request Forms, etc), standard operating procedures (SOPs), quality assurance protocols / standards, as well as compliance with policies, procedures, and standards

  • Prepare for and participate in quarterly reviews, client meetings and presentations training seminars and / or tradeshows as requested

  • Continuously identify ways to standardize and improve the quality assurance program. Analyse program data/client performance measurements to also call out trends and note inconsistencies. Make recommendations for improvement. Execute recommendations to all parties upon approval.

  • Serve as the client’s primary point of contact for inquiries and requests concerning the OneSource™ system. Set access for new users and provide onsite training. Implement new features as they become available.

  • Provide regular feedback to the operations and technical services processes to simplify and optimize effectiveness.

  • Ensure accurate and complete delivery of services within the defined turnaround times, including protocol development, turnaround time, price quote generation, technical questions / research, process questions and follow up

  • Provide technical support with the assistance of the BV team on testing, Inspection, safety and regulatory requirements

  • Manage day to day activities including but not limited to client mailboxes, dissemination of inspection reports, requested analysis and special projects.

  • Facilitate supplier lab certification with Bureau Veritas

  • Keep current on industry standards, new technologies, practices and methodologies

  • Keep Current on new regulations for the US & Canada

Behavior

  • Deliver exemplary customer service through strong ownership and professionalism

  • Demonstrates a commitment to teamwork through relationship-building and collaboration

  • Works cross functionally with NPG, agents, suppliers, labs and inspection offices

  • Problem solving skills with practical application and/or an understanding of where to obtain answers

  • Clear and effective written and verbal communication and strong interpersonal skills

  • Ability to research, interpret and effectively communicate standards and government regulations into common terminology

Experience and Educational Background Required for the Job

Onsite Program Manager:

  • High level of product knowledge through all phases of textile and garment production

  • Strong communication skills

  • Extensive knowledge of testing, inspection and regulatory issues

  • Textile degree or strong textile background

  • Ability to think mechanically and analytically; understand basic scientific methods

  • Proficient in Word, Excel, PowerPoint and Outlookses of textile and garment production

  • Strong communication skills

  • Extensive knowledge of testing, inspection and regulatory issues

  • Textile degree or strong textile background

  • Ability to think mechanically and analytically; understand basic scientific methods

  • Proficient in Word, Excel, PowerPoint and Outlook