City of Seattle Case Manager (Counselor) in Washington

Position Description

Human Services, a department of the City of Seattle, funds and operates programs and services that meet the basic needs of the most vulnerable people our community – families and individuals with low incomes, children, domestic violence and sexual assault victims, homeless people, seniors, and persons with disabilities. We invest in programs that help people gain independence and success.

We are currently looking for Case Managers for our Aging and Disability Services Division. Reporting to a Senior Human Services Supervisor, these positions will conduct in-home comprehensive functional assessments for elderly and disabled adult clients receiving Department of Social and Health Services (DSHS) Medicaid funded personal care and other services. These roles offer the opportunity to directly impact clients' lives.

Case Managers develop individualized service plans based on a functional assessment with the client that identifies priorities, desired outcomes, and the strategies and resources to be used in attaining the outcomes. Case Managers work with a variety of Medicaid Waiver programs to include the New Freedom Program, Health Homes, Medicaid Transformation Project, Supportive Housing, and other case management programs – all serving older individuals or individuals with disabilities.

Positions are located either in Renton (600 SW 39th Street, Renton) or Seattle (700 5th Avenue, Seattle). This requisition may be used in the future to hire additional permanent, temporary or out-of-class Case Managers for our case management program in either Renton or Seattle.

In addition to filling the vacancy advertised, this recruitment may be used to fill additional, short term assignments on a temporary or Out-of-Class basis as needed at either the Renton or Seattle office.

Job Responsibilities

  • Conduct in-home functional assessments and reassessments by collecting personal data and analyzing information to include diagnosis, skin condition, medications, treatment, psych/social information, and assistance with activities of daily living.
  • Evaluate client assessment data with healthcare professionals, mental health providers, nursing staff and others in the development and when change of condition occurs.
  • Provide oversight of care being provided to assigned clients by phone and in-person. Conduct care plan reviews 3-4 times per year or as needed with assigned clients. Work with interpreters to provide services to persons who do not speak English.
  • Document all client activities and contacts (referrals, additional contacts, and other in-home visits, etc.) and maintain confidential client record.
  • Connect clients and caregivers to services available to meet their needs. Referrals to appropriate services may include hospital to home support (Care Transitions), nursing services, client training, caregiver support programs and educational programs, mental health, adult protective services, drug and alcohol treatment, specialized medical equipment, nutrition, adult day health, self-directed care, nurse delegation, Chronic Disease Self-Management training, and other formal and informal support networks.
  • Advocate with agencies or persons to help clients receive appropriate benefits or services.
  • Assist clients with recruiting, contracting and termination of their Individual Personal Providers (IP) and/or home care agency. Monitor individual provider and homecare agency caregiver performance. Evaluate State of Washington, DSHS Individual Provider background check results. Conduct IP Character, Competency and Suitability reviews when IP background results show record of criminal convictions, pending charges or negative actions. Review and monitor IP timesheets.
  • Authorize or close client approved Medicaid funded services and process client and provider overpayments.
  • Assist clients enrolled in the New Freedom program with their budgets, spending plans, and payment authorizations with use of the web portal.
  • Conduct placement (i.e., Nursing Home, Assisted Living, Adult Family Home, etc.) assessments and/or termination planning. Close case management services when indicated.
  • Provide witness testimony during client and independent provider client appeal process.
  • Maintain work standards to ensure compliance with DSHS Quality Assurance and HIPAA expectations. Qualifications

Minimum Qualifications:

Education: Bachelor's degree in Social Services, Psychology or a related field (or a combination of education and/or training and/or work experience which provides the ability to perform the work of the class).

Experience: Three years' social services experience involving interviewing, counseling, or crisis intervention.

Certification/License: Driver's license for the ability to make on-site visits to clients and attend meetings and trainings.

Desired Qualifications:

  • Second language fluency in Russian/Ukraine, Bosnian, Somali, Punjabi and/or Spanish with the ability to effectively communicate orally and in writing in English and second language.
  • Experience working with elderly or disabled adults who have unstable health conditions and risk factors including multiple physical and/or mental health problems, long-term care needs, and/or drug/alcohol problems.
  • Experience conducting comprehensive medical/psychosocial assessments while administering and monitoring service delivery.
  • Experience using State databases and tools such as CARE, ProviderOne, ACES, PPL, and Barcode
  • Experience developing and implementing individualized service plans with proven ability to maintain confidential records.
  • Demonstrated proficiency and use of electronic mail and industry standard computer software including Microsoft Office (i.e. Word, Outlook, Excel, etc.).
  • Ability to work effectively within diverse workgroups and populations with proven ability to collaborate with community based and governmental agencies.
  • Commitment to race and social justice.
  • Comfortable working in a fast-moving, collaborative, team-oriented environment.
  • Ability to adjust to frequent changes in policies, procedures and priorities
  • Excellent time management skills
  • Proactive and solution focused approach to problem solving
  • Experience using Motivational Interviewing and behavior change strategies. Additional Information

Your application will not be reviewed if these items are missing or incomplete.

Hiring Process

Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered.

  1. Completed NEOGOV online application.
  2. Supplemental questionnaire responses.
  3. Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
  4. Current résumé indicating relevant experience and education. This position will be used to filled multiple vacancies. This recruitment is scheduled to close on August 28th, 2018 by 4pm.For priority consideration, submit the requested application materials by one of the review dates listed by 4pm on that date:
  5. July 10th, 2018
  6. July 24th, 2018
  7. August 7th, 2018
  8. August 28th, 2018

A job offer will be contingent on successful completion of a pre-placement medical examination, background check and driving record.

Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check which includes criminal history and driving history review.

Salary: $29.29 - $34.07 Hourly

Location: Various, WA

Job Type: Classified Civil Service, Regular, Full-Time

Department: Human Services Department

Job Number: 2018-00990

Closing: 8/28/2018 4:00 PM Pacific

Agency: City of Seattle

Address: Seattle Municipal Tower 700 5th Avenue, Suite 5500 Seattle, Washington, 98104