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Walla Walla County System Support Technician in Walla Walla, Washington

Position: System Support Technician

Salary Range: $26.79/hour to $35.89/hour; Starting Salary DOQ, DOE

Location Technology Services Department

Employment Type: Full-time (40 hours/week); FSLA Non-Exempt Courthouse Union, Benefits Apply

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First Review: July 24th

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Full Time Benefits Include: • County pays $1,500 per month towards medical, dental, vision, life insurance and employee assistance program for employee and eligible family members • Retirement: Walla Walla County full time employees are eligible for Washington State Department of Retirement Services (DRS) • HRA Veba account: Employer contribution may apply • Wellness program • Access to MetLife Pet Insurance • Deferred compensation plans offered • Twelve paid holidays annually • Vacation accrual based on seniority (see Union Contract) • Benefited employees shall accrue sick leave benefits at the percentage rate of hours worked per week, to a maximum of eight (8) hours earned per month based on a forty (40) hour workweek but not less than one (1) hour per every forty (40) hours worked per County Policy 30.05.0

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Visit Walla Walla County Website for detailed benefits information.

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Brief Duties and Responsibilities: This position serves as a Technical Support Specialist and requires an in-depth experience and working knowledge of computer hardware, software, networking, system design, peripherals, database administration and system management. It requires a demonstrated knowledge of current versions of Microsoft Windows PC and Server operating systems, Microsoft Exchange, Smart Phones, and other industry standard software, hardware, and peripherals as well as a working knowledge of networks, routers and switches to maintain network connectivity. This position requires experience in technical support and helpdesk functions, fostering professional relationships with users, prioritizing, and scheduling technical support activities as well as system administration.


Working Environment/Physical Abilities: Work is primarily performed in an office setting and may occasionally require the incumbent to travel to other county offices, travel to conferences and meetings, or work at other county facilities for projects or technology installations. On occasion, the incumbent may participate in maintenance, installation or upgrades which would require climbing a ladder and the ability to work at various heights, normally lower than twenty (20) feet. Incumbent occasionally may be required to lift objects weighing up to fifty (50) pounds.


Minimum Qualifications: Education And Experience: Requires a BS or BA degree in a computer related field and four (4) years' experience in system/network administration, or a Microsoft Certified Systems Engineer (MCSE) certification and three (3) years' experience in system or network administration, or five (5) years' experience in system administration and three (3) years' experience with Ethernet Networks including working knowledge of Cisco routers and Firewalls or a C.C.N.A certification.


Licenses And Other Requirements: Must successfully pass a background check, driving record check and fingerprinting. Must possess and maintain a current valid driver's license. Complete local Public Records Act training and Criminal Justice Information System security training within one (1) month of hire date. Sign a Non-disclosure Agreement with Walla Walla County.


For Application: Application, resume and cover letter required. Job des