Alder Family Dental Scheduling Coordinator in Walla Walla, Washington
POSITION SUMMARY: The Scheduling Coordinator represents the practice in all facets of patient services including greeting patients, answering the telephone, scheduling appointments, maintaining patient records, and coordinating patient flow. The Scheduling Coordinator is also cross trained with other business office staff to ensure the continuity of operations when required. ESSENTIAL FUNCTIONS: *Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals. *Answers the telephone, routes calls, provides information, and takes messages in accordance with standard operating procedures. *Schedules, monitors, and adjusts patient appointments to maximize the patient care and reach practice profit target. *Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.). *Prepares correspondence, memos, condolence letters, and other documents, as requested by Doctor. *Uses computer, fax, or courier service to transmit information or documents when requested. *Monitors and manages our patient correspondence platform (RevenueWell) and calls patients the day before to remind them of a scheduled appointment time as necessary. *Adheres to all safety and health regulations (including OSHA and WISHA). *Keeps staff and doctor informed of scheduling problems, issues, or concerns *Organizes daily charts and provides to clinical staff for review. *Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and ensures all required documents are completed by the patient. *Records demographic and insurance information in the practice management software. *Maintains cleanliness of the business office, meeting rooms and lobby areas. *Additional or different duties may be assigned occasionally at employer’s discretion. COMPETENCIES: *Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software). *Engenders trust from the doctors, co-workers, and patients. *Works cooperatively with management, staff, and patients. *Prioritizes, organizes, and completes tasks in a timely and independent manner. *Accepts constructive criticism. *Discusses situations calmly and objectively. *Adapts to change with a can-do attitude. *Understands and follows written and verbal instructions. *Collects data, establish facts, draws valid conclusions, and maintains confidentiality. *Communicates and expresses thoughts and ideas competently. *Quickly grasps relevant concepts regarding duties and responsibilities. *Exceptional human relation skills including age and cultural appropriate behavior. *Handles conflict and gets along with people. *Maintains an outgoing, friendly attitude with patients and staff even under pressure. *Able to work with interruptions and to manage multiple priorities. *Able to speak, understand, and write in English using proper composition, grammar, spelling, and punctuation. *Accuracy in basic math and recording data in the patient chart. *Writes clearly, concisely, logically, and legibly. *Demonstrates knowledge of dentistry in conversation and work. *Completes assigned tasks within specified time frame. PHYSICAL REQUIREMENTS: This position is a sedentary position with occasional movement: *May be required to lift up to 35 lbs. *Occasional movement throughout the day: walking, standing, squatting, bending, stooping, reaching, etc.