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Compass Oncology Telephone Operator in Vancouver, Washington

Overview It may sound cliche, but it is true. A career taking care of cancer patients is a calling for most all of us. It's much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role each Compass team member serves in, the goal is the same: to provide the best care possible for every one of our patients. We are hiring for Telephone Operator to support our Vancouver Cancer Center located in Vancouver, WA. While experience working on a switchboard or in a previous receptionist or administrative role would be great, the most important quality to have is a desire to take care of our patients and provide the best customer service you can. We do important work here at Compass, and we would love for you to be part of our team. Scope: Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. Employment Type: Full-Time, 40 Hours M-F Location: Vancouver Cancer Center (Vancouver, WA); 210 SE 136th Ave. Vancouver, WA 98684 Salary Range: $16.00-$23.02 Per Hour **Final offer amounts are determined by a review of the candidate's applicable experience and qualifications, as well as, internal employee equity considerations Responsibilities -Courteously and efficiently answers all incoming calls and connects callers with the correct extension. -Takes and relays messages in an accurate and timely manner. -Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. -Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. -Provides a pleasant and helpful phone contact for callers. -Responsible for opening and closing the switchboard. -Responsible for the in-house paging system. -Performs clerical duties as assigned to maintain workflow in the department. Qualifications Education: High school diploma or equivalent required. Experience/Training: Position is entry level and requires (0-3) years of related experience, preferably in a medical setting. More About The Company Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, pathology and palliative care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. In addition, the majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients. If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our patients; Compass Oncology is the place for you! As a member of The US Oncology Network, one of the nation's largest community-based cancer treatment and research networks, Compass Oncology participates in leading-edge clinical trials through US Oncology research, which has helped develop 89 FDA approved cancer therapies. We serve the Portland and Vancouver communities with clinical offices located throughout the metro area. To learn more about Compass Oncology and its daily mission, please visit our website at Our Benefits: When you feel supported, both from a health and fin

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