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Clark College is currently accepting applications for a full-time, permanent classified Program Specialist 2 in Enrollment Services. This position will provide general information to and assist students with processes for all Student Affairs, including but not limited to, Admissions, Registration, Financial Aid, Assessment, Disability Support Services, Running Start and Advising services.

The work schedule is currently Monday -- Thursday on campus from 8 am -- 5 pm and Fridays remote from 8 am - 4:30 pm. The hybrid schedule and hours are subject to change based on the needs of the college.

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

JOB DUTIES AND RESPONSIBILITES:

• Process routine student enrollment procedures including Admission, Registration, Assessment and Running Start.
• Provide professional and friendly customer service as a first point of contact.
• Participate in resolution of procedural issues and problem solve with applicable managers, faculty and staff.
• Help students navigate each step of the enrollment process.
• Correspond with students via email, telephone and virtual assistance.
• Assist students within the policies and procedures of the Enrollment Services Office.
• Collaborate with other Student Affairs staff to establish concurrence between departments within program parameters and policy implementation.
• Represent all of Student Affairs as an entry point for operations, policies, office hours, events, and department information.
• Support college retention goals by advising students of available student support resources (tutoring, counseling, childcare, health services, etc.).
• Support student recruitment efforts by email, phone call, in-person and virtual assistance.
• Ability to make independent, data-informed decisions using complex data analysis.
• Responsible for communicating Enrollment Services functions, processes, policies and procedures; as well as other pertinent information.
• Serve as a back-up in all functional areas as needed and appropriate.
• Participate in professional development trainings, staff meetings, etc.

• Perform related duties as required.

   

POSITION REQUIREMENTS AND COMPETENCIES:

Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:

• Associate degree or equivalent related work experience.
• Experience using Microsoft Office Suite, including MS Word, Excel, Outlook, Teams, Zoom and specialized database systems such as PeopleSoft or comparable software/systems.
• Effectively coordinate activities, services and referrals to ensure smooth and efficient operation of work.
• Effectively communicate with diverse populations both internally and externally; ability to listen and process information and acknowledge differences in communication styles.
• Interest in working with and helping people navigate enrollment processes, as well as computer applications and software.

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JOB READINESS/WORKING CONDITIONS:

Ability to function in a high-volume, high-traffic environment while communicating information and procedures regarding Enrollment Services and the college as a whole; in order to determine the needs of students and how to best support them.

Ability to mentor staff and effectively teach skills that will increase effectiveness.

Ability to identify issues and offer alternative solutions; interpret law, regulations and policies; possess practical judgement in decision making.

Ability and willingness to work independently with minimal supervision while meet