Job Information
Riverview Bank Loan Servicing Rep I or II - LOANS002257 in Vancouver, Washington
SUMMARY:
Responsible for any and all entry level tasks related to the servicing of a loan to include adherence to all company policies, compliance with federal regulations and investor guidelines.
ESSENTIAL DUTIES:
- - ##### Project friendliness and professionalism in both appearance and attitude when dealing with customers in order to present a positive Riverview image.
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``` - - ##### Reconciliation of general ledger accounts, daily review of exception reports and action if required.
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``` - - ##### Provide timely and accurate customer service both internally and externally using problem-solving skills to satisfy customer needs and ensure accurate resolution to customer requests.
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``` - - ##### Daily functions to include but not limited to:
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``` - - ##### Boarding to core bank system Consumer and HELOC loan products.
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``` - - ##### Loan maintenance, daily reports, review of loan files and coordination with the accounting department to ensure accurate reporting and loan status.
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``` - - ##### System file maintenance to include auto-pay, external ACH, non-posted items, etc.
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``` - - ##### Loan payment processing including returned items.
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``` - - ##### Closed / Payoff loan processing and reconciliation.
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``` - - ##### Processing and oversight of Contract Services
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``` - - ##### Documentation of collateral / collateral requirements and upload to documentation retention system including prepare/review legal files.
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``` - - ##### Insurance processing level one.
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``` - - ##### Review system generated Notices.
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``` - - ##### Research for subpoena and IRS summons.
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``` - - ##### Right to lien notice processing.
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``` - - ##### Assist Customers via email and phone calls.
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``` - - ##### Department administrative duties such as mail disbursement, returned mail processing, ordering supplies and participate in special projects as needed.
Additional Duties & Responsibilities:
- - ##### Participate in and complete training objectives with passing scores.
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``` - - ##### Follow all Riverview Community Bank policies and procedures
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``` - - ##### Other duties as assigned.
RELATIONSHIPS:
- - ##### Daily contact with the Supervisor/Manager to receive direction and interpretation of existing and new procedures.
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``` - - ##### Daily contact with loan officers, processors, and other Loan Servicing personnel to provide information and assistance with any loan servicing needs.
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``` - - ##### Occasional contact with representatives of businesses who provide necessary confirmation, documentation, etc., of various types of loan related information (i.e., appraisers, title and credit companies, real estate agencies, and various government agencies).