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CaptionCall Installer/Trainer in Vancouver, Washington

DescriptionCaptionCall FT Trainer Company SummarySorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions, and understand that everything we do to facilitate communication creates connections and enhances relationships between people.Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.Job SummaryHelp make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement.Essential Duties and ResponsibilitiesInstall and troubleshoot CaptionCall phonesCourteously train customers on how to use the phone and its featuresPromote the CaptionCall serviceAssist Outreach Specialist with lead generation activities as neededGuide other CaptionCall activities and make recommendations for expanding the breadth and reach of the businessAbility to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department managementComplete service calls as assignedAccurately maintain customer recordsComplete required reports and submit invoices and feedback on customer interactionsRetrieve and clean phones of former customersMaintain adequate inventory of equipment and supplies in order to service customersAdapt to new responsibilities as necessaryOther duties as assignedSupervisory ResponsibilityThis position has no supervisory responsibilities.EducationMinimum/Preferred Education DescriptionMinimum High School Diploma or GEDExperienceMinimum Years of Experience Description Basic computer knowledge and experience Sales experience Experience working in the hearing health field Experience working with senior citizensKnowledge, Skills, and AbilitiesProvide excellent customer serviceAbility to effectively communicate in English through reading, writing, speaking and listeningAbility to work evenings and weekends as neededAbility to drive and travel via air as neededAbility to tailor to unique needs of individual customersMust be reliable, organized and punctualAbility to adapt to constantly changing environmentsWorking Conditions and Physical RequirementsAble to sit/ stand for a long period of time in an office environmentDexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer componentsRegular and predictable attendance required.Discl

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