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Robert Half Customer Service Representative in Vancouver, Washington

Description

Robert Half is looking for four Customer Service Representatives to work at a growing tech company in the heart of Downtown Vancouver. The role entails inbound customer service for customers calling about invoice and billing issues. It will be your job to answer simple inquiries and escalate complex inquiries, take down the demographic information of customers, and enter their information into a database. If you have a passion for customer service and/or an interest in the tech industry, then apply now!

What you get to do:

  • Fielding calls and chat messages about billing and invoice issues in a timely manner

  • Gathering demographic information from customers and entering the information into a database

  • Performing research to quickly answer inquiries, and escalating inquiries that are too complex to be answered by you

  • Actively listening to customer cues and tone to resolve problems with grace and integrity

  • Providing other assistance as needed

    Requirements

What we are looking for:

  • Excellent verbal, written, and social communication skills

  • Outstanding phone skills

  • Ability to interact effectively with internal and external partners, customers, and clients

  • Ability to navigate multiple computer systems, applications, and search tools with speed, accuracy and confidence

  • Ability to work in a collaborative, team environment

  • Advanced Microsoft Office proficiency

  • CRM/ERP experience preferred

  • Call center experience preferred

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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