Rentokil North America, Inc. Customer Service Representative - Western in Vancouver, Washington
Be the first contact to help resolve customers pest concerns. Our Customer Service Representatives arecourteous, knowledgeable and empathetic to the callersanxietiesover pests in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally. We prefer to hire representatives with at least 1-3 years of customer service experience and provide a full training program with a clear and achievable Career Advancement path. Responsibilities We expect our Customer Service Representatives to: * Maintain good customer relations both on the phone * Gather information from customers to help identify and solve problems * Confirm, schedule and re-schedule services for the customer * Schedule service appointments for new and existing customers * Answer billing questions * Manage inbound customer contacts via chat and email * Complete general clerical duties as assigned * Work as a team with Serviceand Sales * Sell the value of our services and suggest upgrades to service * Smile while talking on the phone Additional Information Successful Customer Service Representatives will: * Have excellent listening and communication skills * Have a pleasant phone voice and ability to clearly speak and be understood on the phone * Be comfortable using Email, Word, Excel while using proper sentence structure, grammar, and punctuation * Demonstrate mulit-task skills to enter accurate dataand type while speaking with customers * Have the ability to type 45 WPM * Remain calm and ableto work under pressure when busy and help otherteam members * Self manage daily tasks and workload * Show a high level of personal organizational skills * Balance customer demands with Service and Sales team requests Flex Scheduling: You may be scheduled to work 40 hours or more per week during the peak season which typically begins March 1st through October 31st. From November 1st to end of February, the Customer Service Representative's weekly scheduled hours may vary from 20-30 hours dependent on business needs. Note that the scheduling of hours is subject to change due to business needs. Must be available to work between the hours of: 7:00 AM - 9:00 PM (Monday-Saturday) We are Proudly an Equal Opportunity Employer! EOE AA M/F/Vet/Disability Link to Federal employment poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Pay Transparency Nondiscrimination Provision https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf Employer's Job# J3V1GR6SK4YWL2TKQWF-2271 Please visit job URL for more information about this opening and to view EOE statement.