Riverview Community Bank Customer Service Rep II - Teller in Vancouver, Washington

DESCRIPTION/RESPONSIBILITIES: We are a community-based full-service bank seeking a professional, enthusiastic individual to provide quality customer service, process teller transactions, and cross sell products in our Hazel Dell Branch in Vancouver, WA. This is a full time position with a benefits package including medical, dental, 401k, life insurance, and a paid time off program. SUMMARY Contributes to the provision of basic bank deposit services while promoting a positive Riverview image through friendly and efficient processing of customer transactions while following bank policies and procedures. In addition, the incumbent develops skills to generate deposit growth by learning how to assert himself or herself and effectively sell and cross-sell Riverview products and services. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone). * Computer data entry and inquiry. * Process, record, track and verify various types of financial transactions, information and events. * Prepare and/or complete various reports and forms accurately. * Maintain a balanced cash drawer. * Sell and cross-sell Riverview products and services. * Open new accounts. * Follow branch operational procedures for security measures. Additional Duties and Responsibilities: * Participates in and completes training objectives with passing scores. * Follow all Riverview policies and procedures. * Additional duties as assigned RELATIONSHIPS * Daily contact with supervisor to receive direction and interpretation of existing and new branch procedures * Daily contact with customers and prospective customers in providing assistance to fulfill their banking needs. * Frequently confer with other departments providing assistance and coordination of operations. * Occasional contact with members of professions with whom the incumbent must consult from time to time, i.e., attorneys, accountants, and other financial intermediaries. * In the absence of the Branch Manager/Assistant Branch Manager may temporarily supervise 1-3 employees as assigned. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assigning and directing work, addressing complaints and resolving problems. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock in working with standard office equipment. The noise level in the work environment is usually moderate. COMMENTS In supporting the accomplishment of company and departmental goals, it is the employee's responsibility to do all that is necessary to provide quality service to customers and fellow employees while furthering the positive image and interests of Riverview Community Bank. It is also the employee's responsibility to continually strive to maximize personal growth. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); and two years retail banking experience with customer service/cash handling. SKILLS: * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to write routine rep