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Bonneville Power Administration Customer Service Reliability Program Specialist in Vancouver, Washington

Summary This Position is located in the Customer Service Reliability Program (TPCR), Customer Service Engineering (TPC), Planning and Asset Management (TP), Transmission Services (T), Bonneville Power Administration (BPA). A successful candidate in the Customer Service Reliability Program (TPCR) position will manage the interface between BPA and the region to implement NERC reliability standards and associated initiatives with consistent processes. Responsibilities As a Customer Service Reliability Program (TPCR), you will: Plans, develops, and implements BPA's Reliability Program setting forth BPA's strategic direction and processes for operation within NERC guidelines. Interprets national and international standards, and guides BPA policy and procedures to assess and ensure proper interpretation and implementation of FERC, NERC and WECC standards. Interprets and sets policy on the appropriate implementation of Notices of Proposed Rulemaking (NOPRs), legislation, regulatory policy statements, interpretations and standards to consider Western Interconnection, BPA and customer interests. Position implements the customer-facing portion of the Reliability Program and as such directs the work of both BFTEs and CFTEs. By applying expert judgment and interpretation, ensures that BPA implements customer-dependent NERC reliability standards within regulatory deadlines in full consideration of complex interdependencies between BPA and customer compliance. Analyzes NOPR rule making proposals to determine the intent of proposed changes and identify potential impacts to BPA and customer programs. Seeks and ensures incorporation of input from BPA executives, Office of General Counsel, other BPA business units, and technical subject matter experts to create BPA strategy and policies that fully consider customer interests and limitations Develops and leads Standards implementation plans that resolve gaps between current, and upcoming compliance requirements to address the complex interdependencies between BPA and its customers. Requirements Conditions of Employment Qualifications SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-12) in the Federal service. Specialized experience for this position is defined as: Experience in interpreting and applying Federal Energy Regulatory Commission (FERC) Orders, North American Electric Reliability Corporation (NERC) or the Western Electricity Coordinating Council (WECC) or similar reliability standards sufficient to 1) perform detailed analyses of complex functions and work processes across multiple organizations, and 2) to authoritatively guide and effectively share information and ideas to electrical utilities (or related organizations) customer base. There is no substitution of education for specialized experience at the GS-13 level. "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration. CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section. You must meet all qualifications and eligibility requirements by the closing date of this announcement. Education There are no specific education requirements or substitution of education for experience for this position. Additional Information About the Position - Vancouver This position is located in Vancouver, WA, a splendid place to live because of its picturesque downtown area full of trendy shops, delicious restaurants, and exclusive breweries. There are several breathtaking nature parks, miles of bike trails, and amazing panoramic mountain views! Vancouver is the perfect place for anyone who loves to be outdoors and really enjoys nature! The U.S. Department of Energy fosters a diverse and inclusive workplace and is an Equal Opportunity Employer. This job opportunity announcement may be used to fill additional similar vacancies across DOE. For general information on government-wide Telework polices visit: Information on how to create a federal resume Veterans and persons with disabilities are encouraged to apply. For more information, please visit the links at the bottom of this page or visit the FedsHireVets website. If you believe that you are eligible for the Interagency Career Transition Assistance Program (ICTAP), please visit the OPM ICTAP/CTAP website for more information. In order to be considered under the ICTAP program, your application must score within the pre-established "well qualified" category as stated in the Qualifications section. Some positions may require completion of a probationary period of up to 1 (one) year. Many positions require successful completion of a background investigation. All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government. EEO Policy: Reasonable Accommodation Policy: Veterans Information: Telework: Selective Service Registration: Hiring incentives may be authorized for a highly qualified candidate based on budget availability and in accordance with federal regulations. BPA strives to ensure a safe, positive, inclusive work environment, supported by Leadership Behaviors. For more information on Leadership Behaviors visit: We also understand the importance of work/life balance and offer a variety of programs and policies designed to create more flexible, responsive work environments supportive of commitments to community, home and family members. BPA also supports employees' overall wellness through its Be Well program, which helps employees adopt healthier lifestyles and feel better about their work/life balance. The program supports five key areas of life: career, community, financial, physical and social.