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ACS Professional Staffing Business Systems Analyst in Vancouver, Washington

Business Systems Analyst

Date Posted: 1/13/2022

Job Function: Analyst

City: Vancouver

State/Province: Washington

Job Number: JO-2201-10165

Overview:

ACS Professional Staffing is looking for an employee to work on-site with our client. The Business Systems Analyst 2 position will perform systems and procedural analysis and support for integrated project tracking, project documentation, and commercial business support systems for several hundred active customer-driven projects from initial request to completion and close-out within TPC. This position will assist management in providing process and policy management guidance and will support annual program and organizational initiatives, customer satisfaction targets and contract compliance. This position will interface and collaborate with personnel from other organizations and provide outreach and training to system users of all disciplines and with varied technical skill levels. This full-time position is located in Vancouver, WA.

Responsibilities:

  • Perform process and critical systems analysis between Commercial Business Support Application (CBSA) and connecting systems that span across the Transmission business line. Systems

  • Project Web Access (PWA) - a web-based application that incorporates Microsoft Project, SharePoint, and Outlook applications.

  • Customer Contract Management System (CCM)

  • Customer Data Management System (CDM)

  • Transmission Asset Portfolio Management (TAPM)

  • Bonneville Enterprise System (BES)

  • Assign project queue numbers in CBSA and create project workspaces in PWA for new customer projects.

  • Provide CBSA, PWA and CCM technical training as requested, via Skype or in-person, for user base, and maintain documentation on system updates.

  • Verify that PWA and CBSA systems are properly integrated and passing data correctly; design and implement improvements to the systems

  • Create PowerBI dashboards against established business systems for user and supervisory audits.

  • Create ad-hoc queries and reports against CBSA for one-off and ‘rapid response required’ information requests for TPC and other organizations.

  • Write Transmission Service Requests (TSR) such as requests for database improvements, new reports, and new functionality, including the importing of data from other systems into CBSA and meet with the TSR change control board to gain approval.

  • Test CBSA enhancements before they are released into production.

  • With oversight from the lead BSA, design, evaluate, and recommend changes for electronic forms and reports for the CBSA and PWA systems.

  • Provide SharePoint administration support, including

  • Site development;

  • Administration;

  • File maintenance;

  • Process management.

  • Collaborate with, and provide technical input and assistance to specialists, customer service engineers and subject matter experts to analyze tradeoffs between usability and performance needs to maximize system and process efficiencies.

  • Recommend changes to management or CSEs when a deviation from standard contract formats or procedures is warranted.

  • Coordinate with new customers to obtain complete information necessary to establish new customers in customer and vendor databases.

  • Confirm all relevant supporting documentation is obtained for assigned contract actions and gather required approvals prior to submitting a contract action based on established procedures.

  • Monitor receipt of deposits for reimbursable contracts using the PeopleSoft financials system.

  • Serve as the primary data administrator in maintaining contract data in SharePoint, PWA, CBSA, and CCM.

  • Receive customer invoices for funded work and coordinate the review, certification, and payment of such invoices.

  • Provide a monthly status update to the Transmission Engineering Business Intelligence & Integrity office (TEBI) on reimbursable contracts that have expended 70% or more of their estimated cost.

  • Prepare contracts for close out upon project completion, utilizing CBSA and CCM.

  • Provide expertise and guidance in developing, streamlining, simplifying, and documenting processes related to the reimbursable program.

  • Assist lead BSA in designing and implementing new, and modify existing, tools, practices, and procedures to improve quality and timeliness in the execution of capital projects.

  • Monitor customer projects to verify accurate reporting capability of project status and detail in systems.

  • Collaborate with and provide technical input and assistance to engineers, contract specialists, tariff compliance specialists and reliability compliance specialists to assess processes, data artifacts and systems.

  • Perform systems analysis and monitoring to verify all data links and sources of records in TPC systems remain intact and functioning by using self-developed tools

Requirements:

  • A degree in Information Technology, Business Systems or closely related is preferred.

  • With a Bachelor’s Degree in applicable fields, 5 years of experience is required.

  • With an Associate’s Degree in applicable fields, 7 years of experience is required.

  • Without an applicable degree, 9 years of experience is required.

  • Experience should include a combination of work-related experience on-the-job training and/or vocational training and should be consistent with the specific requirements of business systems analysis and progressively more technical in nature

  • Intermediate skills/experience with SharePoint, sufficient to support, manage, edit, and maintain sites, document repositories, workspaces, libraries, lists, views, etc.

  • Intermediate level proficiency in Visio.

  • Experience in process improvement initiatives.

  • Experience/ability to model processes, determine requirements, analyze alternatives, and verify solutions to meet business needs.

  • Analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

  • Technical writing skills to modify, or facilitate development of design specification documents, job aids, user guides, standard operating procedures, and similar materials

  • Experience in organizational change management methods and tools

  • Experience leading projects or major change initiatives including communication, marketing, and evaluation of program effectiveness

  • Experience writing and managing the full lifecycle of customer contracts

  • Valid U.S. Driver’s License is required.

  • Work sponsorship not available at this time. No third-party candidates considered for this position.

Because we are a federal government contractor, we have special restrictions placed on us for hiring foreign nationals into certain key positions within the company. This particular position requires U.S. citizenship.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to applicant’s race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

If you have any questions about the job posting, please contact recruiting@acsprostaffing.com

If you have any questions about our Reasonable Accommodation Policy, please feel free to email hr@acsprostaffing.com

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