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KeyBank Branch Manager - Downtown Vancouver in Vancouver, Washington

Location:714 Main Street - Vancouver, Washington 98660ABOUT THE JOB (JOB BRIEF):At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big. As a Branch Manager at Key, you create an engaging environment for clients and employees, develop the skills and confidences required of a high-performing team and profitably grow the business through helping new and existing clients achieve their financial goals.The Branch Manager reports to the Area Retail Leader. The primary focus of the role is to build, coach, develop, lead and motivate a team that is capable of providing excellent client service in all interactions, analyzing clients' needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals. The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to branch staff on operational/regulatory procedures, ensuring compliance with operational, security, audit procedures, and timely completion of branch operational tasks. Responsible for managing, staffing, and scheduling all direct report work schedules within the branch. The Branch Manager leads his/her team through consistent execution of the Branch Playbook to deliver on Branch Goals. Will serve as a market leader in the local community and/or designated business area.ESSENTIAL JOB FUNCTIONS:Branch Staffing & Performance Coaching* Responsible for the staffing of the branch, including recruiting/identifying talent, interviewing and selecting the branch team* Partner with Area Retail Leader and Operations Leader to ensure staffing levels are aligned to staffing model* Instill Key's vision and values with branch team* Create an engaging environment for clients and employees* Responsible for daily execution of the branch playbook* Develop a comprehensive understanding of client needs by utilizing the Financial Wellness Guide and recommends products and services to help the client achieve their financial goals* Grow the business through tactics - Retention, Expansion and Acquisition* Develop centers of influence and networks in the community to identify prospective client referrals* Lead in daily branch huddles and hold team accountable to related activities and expectations* Develop branch staff through observational coaching sessions, joint sales calls and using the coaching model and developing/utilizing individual development plans* Responsible for developing the branch team's understanding of Key's products and services, Key's sales and service process and the competitive landscape* Execute a consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers* Lead by example and ensure consistent delivery of distinctive service for all clients* Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships* Responsible for successful onboarding and training of new employees* Develop strong partnerships with Operations Leaders, Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIsBranch Operations * Provide guidance and direction to branch staff positions to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch operations tasks* Ensure satisfactory (or better) branch audits* Review and certify completion of continuity and recovery activities* Ensure the branch focuses on operational processes to enhance the client experience* Report and follow up on branch facility issues th

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