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As a Multi-vendor National Support Specialist (Siemens, RAD/RF) to provide on-site and phone support to the field service organization, as required, to resolve complex technical problems and product issues within the multi-vendor modality that are beyond the capabilities of the local Field Service Engineer (FSE) related to: new product introduction, transfer of knowledge, assigned service escalations, and remote support.

Your role:

• Ensures FSEs use appropriate troubleshooting and repair methodology, coaching and mentoring FSEs to ensure an excellent customer experience throughout the repair; has crucial conversations with FSEs and/or Regional Service Manager (RSM) when warranted.

• Provides leadership, training, and technical assistance to the Field Organization as the modality expert; acts as a consultant over the phone to any field-based associates (i.e. sales and clinical teams) requiring assistance; available for onsite visits.

• Manages and communicates all escalations within their region, taking a leadership role and instructing Customer Support Specialists (CSSs) and FSEs in action plans and repair solution strategies of technical and product issues. Proactively shares new information on processes and solutions to service programs.

• Leads improvement strategies and initiatives for business results. Proactively manages, monitors, and reports on strategies for High Activity Sites (HAS), material usage reduction initiatives, technical part review (TPR), and parts usage.

• Travel will be determined according to business requirements. Must be willing to travel up to 60% and be available 24/7 via phone or pager as per schedule

You're the right fit if:

• 7+ years servicing applicable modality equipment required (Siemens: Rad/RF equipment experience is required), 10+ years’ experience working for Siemens imaging systems preferred.

• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

• 2 year/associate degree required; 4 year technical degree preferred

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.

• You must be able to:

• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.

• Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).

• Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The hourly pay range for this position is $42.07 to $72.12, plus overtime eligible. This role also includes an eligible earnings bonus plan, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran