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Washington State WRAMP Case Manager (HSC 4) DOH5291 in Tumwater, Washington


As a designated agency expert on substance use disorder, the WRAMP Case Manager supports the department’s mission to protect and improve the health of the people of Washington State. On behalf of the disciplinary authorities identified in the Uniform Disciplinary Act, this position specializes in the process of monitoring health care professionals who may be impaired by substance abuse.

The core work of this position includes protecting the public from impaired practice, monitoring program participation of health professionals, and providing consultation and support of Boards/Commissions and other stakeholders on substance use disorder issues.

The WRAMP Case Manager develops and provides oversight of monitoring contracts which includes identifying, assessing and monitoring health professionals and making referrals to the appropriate community resources for treatment and other needs. In addition, the incumbent will provide education and outreach services to the health care community and other stakeholders on substance use disorder, appropriate interventions, and facilitation of early entry into treatment and monitoring.

This is a full-time permanent Health Services Consultant 4 (HSC 4) within the Division of Health System Quality Assurance (HSQA), Office of Health Professions.

HSQA’s top priority is to protect and improve the health of people in Washington State. We do this by helping to prevent injuries, develop health systems and improve patient safety. We work closely with communities and local health partners to build strong health systems and prevention programs. This helps ensure that everyone has access to good healthcare and emergency medical services.

About the Department of Health Washington State Department of Health (DOH) works with federal, state, tribal, and local partners to help people in Washington stay healthy and safe. Our programs and services help prevent illness and injury, promote healthy places to live and work, provide education to help people make good health decisions, and ensure our state is prepared for emergencies.

Benefits of Working for DOH Washington is America's Top State according to U.S. News (2019) and provides one of the most competitive benefits packages in the nation.

Tumwater is a vibrant city just south of Olympia, the state's capital, with a small-town feel conveniently situated between Seattle and Portland. Tumwater enjoys the benefits of an engaged and educated community and a well-supported school system, with two universities and a community college within a ten-mile radius.

  • *DOH offers:

  • A* *healthy life/work balance by offering flexible schedules and telework options for many positions.

  • Growth and development opportunities.
  • A wellness program that offers education, access to healthy food, and fitness classes.
  • Opportunities to serve your community through meaningful work.
  • A commitment to diversity and inclusion by fostering an inclusive environment that encourages all employees to bring their authentic selves to work.
  • An Infant at Work Program that is based on the long-term health values of breastfeeding newborns and infant-parent bonding.
  • A modernized workplace.

Duties Include

  • Providing expertise and consultation in areas related to identification, monitoring and recovery of health professionals whose practice may be impacted due to substance use disorders.

  • Developing and managing monitoring contracts using knowledge and clinical skills related to substance use disorder treatment and recovery, related services, and regulation.

  • Reviewing health professional files for compliance with contract and program requirements.

  • Using clinical skills and judgment to intervene in the event of non-compliance or relapse including removing the professional from practice, adjusting the health professional’s contract to add time, increase testing, etc., and referring the health professional to their licensing body for further action.

  • Working with WRAMP staff, treatment providers and employers to determine the health professional’s ability to safely return to practice.

  • Provides technical (computer) direction and guidance to health professionals, participants and stakeholders.

  • Updating databases applying knowledge of program procedures and processes including legal proceedings, intake processes, clinical evaluations, program contracts, laboratory drug screenings, external reports, and program assessments.

  • Communicating information to employers regarding program policies/procedures and monitoring contract requirements.

  • Coordinating with department programs, outside agencies and organizations, and stakeholders regarding the substance abuse monitoring program and management of program clients.

What we’re looking for Success in this position requires one to be a team player, defined as having a driving passion for the work, bringing humility to their job and people interactions, and understanding how their words and actions affect others.

Required Qualifications Option 1: A Master's degree in Public Health, Health Care Administration, or Public/Business administration.


Option 2: A Bachelor's degree; and two (2) or more years of professional management or consultative experience in a health care services program with demonstrated experience in the following:

  • Representing a government or non-profit program

  • Health care administration

  • Compiling and analyzing data for reporting


Option 3: An Associate degree; and four (4) or more years of professional management or consultative experience in a health care services program with demonstrated experience in the following:

  • Representing a government or non-profit program

  • Health care administration

  • Compiling and analyzing data for reporting


Option 4: Six (6) or more years of professional management or consultative experience in a health care services program with demonstrated experience in the following:

  • Representing a government or non-profit program

  • Health care administration

  • Compiling and analyzing data for reporting


  • Current Washington state licensure as a substance use disorder professional, mental health professional, social worker, or related field; OR a current license in another jurisdiction and able to obtain a Washington State license within 180 days of hire.

  • Experience in the following:

  • Effectively working with case management or data management systems.

  • Accurately entering, navigating, maintaining, monitoring, updating and researching information.

*Desired Qualifications *

  • Three (3) or more years of related professional or consultative experience.

  • Experience in rule, policy or legislative drafting and implementation.

  • Extensive experience working with case management software systems (ex. RecoveryTrek).

Application Process Intrigued? We’d love to hear from you. Click "Apply" to submit your detailed application profile along with the following:

  1. A letter of interest, describing how you meet the specific required qualifications for this position.
  2. A current resume.
  3. Three (3) or more professional references, to be included in your profile. Please include at least one supervisor, peer, and (if you have supervised staff) a subordinate.

Important Note: Do not attach documents that contain private information (social security number, date of birth, transcripts, etc.) or documents that are password protected. These documents will not be reviewed and may cause errors within your application when downloaded. Veterans, please feel free to attach a copy of your redacted DD214.

The Washington State Department of Health (DOH) is an equal opportunity employer. DOH strives to create a working environment that is inclusive and respectful. It is our policy to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of our workforce.

This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

Conditions of Employment/Working Conditions With or without an accommodation, I am willing and able to:

  • Legally operate a state or privately owned vehicle or provide alternative transportation.

  • Occasionally work in excess of 40 hours per week and/or to adjust normally scheduled hours, which may include evening and weekends.

  • Occasionally travel statewide to attend meeting which may include overnight stays and evening work.

  • The duty station for this position is Tumwater, WA. Due to the COVID-19 pandemic, telework (mobile-work) is currently expected. When approved to return, the incumbent is expected to report to the duty station for work activities. An alternative work schedule may be considered upon request and supervisor approval. Telework – once returned to the duty station for work activities, may be considered upon request with supervisory approval.

If you have questions, need alternative formats or other assistance please contact Skyler Jones at (360) 236-4408,, or TDD Relay at 1-800-833-6384 or 711 (Washington Relay). Technical support is provided by NEOGOV, 855-524-5627 (can’t log in, password or email issues, error messages).


Supplemental Information

Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.

Education and experience selected, listed and/or detailed in the Supplemental Questions must be verifiable on the detailed applicant profile submitted.

This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.

Salary: $5,102.00 - $6,691.00 Monthly

Location: Thurston County – Tumwater, WA

Job Type: Full Time - Permanent

Department: Dept. of Health

Job Number: DOH5291

Closing: 1/31/2021 11:59 PM Pacific

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504

Phone: View Posting for Agency Contact