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Washington State Organizational Change Manager in Tumwater, Washington

Description About DRS Here at the Department of Retirement Systems (DRS), we are responsible for providing information, tools, expertise, and services that ensure our members receive the retirement benefits they earn while in public service. We administer eight public retirement systems, 15 retirement plans, and the Deferred Compensation Program, and serve over 750,000 current and former public employees in Washington. Our Customers Our customers include fire fighters, teachers and school employees, state and local government employees, and public safety and law enforcement officers. Our customers expect to be treated respectfully, to receive responsive service, and for the information they receive to be right. We are dedicated to our customers and to meeting and exceeding these expectations. Our Location Our office is located in Tumwater, part of the Olympia/Tumwater/Lacey tri-city area on the southernmost tip of Puget Sound. We are part of a community rich in history, culture, and natural beauty. Why Work for DRS? At DRS, we are one team. Regardless of what our specific duties may be, we are all dedicated to one purpose: serving our customers. We foster a diverse and inclusive environment where team members are fully engaged and supported in meeting (and exceeding) customer expectations. All DRS leaders are focused on providing the coaching, mentoring, resources and support that team members need to be successful. At DRS, team members enjoy: * A modern work environment * Flexible and compressed work schedules * Free parking * Commute Trip Reduction * Infants at Work Program * Tuition reimbursement * Eligibility for Public Service Loan Forgiveness * Opportunities for professional growth * Commitment to team member safety and wellness * Community involvement/charitable giving Come join our team! Duties This recruitment is open until filled. Your prompt response is strongly encouraged. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process. We are looking for an experienced and talented individual to establish a common and shared vision of change management for strategic initiatives and high-risk projects managed across the organization. This position focuses on the people side of change, including efforts to support people through change and working to influence faster adoption, greater utilization, improved satisfaction and higher proficiency resulting from changes that impact our team members and customers. You will provide leadership for the agency’s organizational change management program and manage specific change initiatives in collaboration with Executive Leadership, sponsors, project teams, and agency managers/team leaders. You will design, develop and deliver a change management program using Prosci’s ADKAR model (Awareness, Desire, Knowledge, Ability and Reinforcement). Working in collaboration with the Project Management Office’s Project Managers and Business Systems Analysts, you will design and maintain an agency-wide change management framework that aligns with the agency’s project management framework. You will work with leadership, managers and team members to deliver change management services based on assessments of organizational readiness, impact of change, and agency response to change, including resistance, and will develop organizational change management plans and deliverables for projects within the change management framework. You will also work in partnership with project teams to integrate the people side of change into projects and related project artifacts. Qualifications The qualifications for this position include: * A Bachelor’s degree in organizational development, applied behavioral sciences, human resource management, business administration, public administration or a closely allied field; * At least five (5) years of experience leading organizational change; * Change management certification or designation; * Knowledge of and experience with Prosci’s ADKAR model; * Experience working with executives, managers and project teams to design and implement change management strategies; * Demonstrated experience providing training, coaching and mentoring to agency leaders and project teams; * Demonstrated knowledge of the following: change management principles and methodologies, organizational communications processes, adult learning styles and training design, group dynamics, quality improvement processes, advanced consulting methods, leadership coaching, conflict resolution, and group process facilitation; * Familiarity with project management approaches, tools and phases of the project lifestyle; * Skilled in the use of Microsoft Office products, including Word, Excel, Outlook, and PowerPoint (version 2013 or newer); and * Demonstrated proficiency in the following competency areas: Managing Change Understands the need for change and helps plan for and accommodate it as positively as possible. Is flexible and open to new ideas and encourages others. Assesses people and the organization for readiness prior to implementation and evaluates behavior changes and employee, customer and stakeholder responses following implementation. Communication Effectively conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Sees communication as a vital component of high performing teams. Interpersonal Savvy Relates well to all kinds of people, both inside and outside the organization. Develops and maintains effective working relationships that encourage and support collaboration, knowledge-sharing, communication and teamwork. Engages and inspires others, teats people with courtesy, sensitivity and respect, exemplifying professionalism, tact and empathy. Understanding Others Recognizes, understands and appreciates the differences in people. Approaches problems and situations from different perspectives; acts in a way that considers the feelings and needs of others. Builds successful partnerships based on respect and mutual regard for roles. Coaching and Mentoring Counsels and guides employees to use their talents and achieve their best. Provides information, instruction, feedback, suggestions, recognition and encouragement to maximize success on the job. Models successful behaviors, including work ethic and ethical standards. Relationship Building Builds constructive working relationships characterized by a high level of acceptance, cooperation and mutual regard. Takes time to get to know others, developing rapport and establishing a common bond. Strategic Agility Formulates objectives and priorities and implements plans consistent with the long-term interests of the organization. Anticipates future trends; predicts how events or situations will affect the organization. Creates breakthrough strategies and plans. Commitment to Diversity Recognizes the value of diversity. Helps create an environment that embraces and supports diversity, equity and inclusion. Supplemental Information Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply for this opportunity. Be sure to complete all sections of the electronic application and answer all supplemental questions. Resumes _will not _be accepted in lieu of completing the work history section of the application template. Only those applicants whose background and experience most closely matches the desirable qualifications and competencies of this position will be considered for this opportunity. General suggestions for creating a good application packet: * Read the job posting carefully. Find out as much as you can about the position. * Make sure you are diligent in following all the application instructions. Include all requested information. * Make sure your application and supplemental question responses address how you meet each of the listed qualifications. * Carefully read each of the supplemental questions and respond completely to each one. Pay careful attention to each component of the question, providing examples and thoroughly describing when and where your achieved the proficiency level, and detail the types of work you performed, the work products, etc., to demonstrate “how”. * Include all of your work experiences doing the same or similar work, especially if you reference work in these jobs in describing where/when you gained proficiency levels. The quality and completeness of the application, along with the ability to follow stated application instructions, will be considered in determining whether applicants will move to the next phase of the screening process. * NOTE: As part of our hiring process, we require an employment reference for the preferred candidate from his or her current or most recent supervisor. If the preferred candidate is a current or recent state employee, we will also review the personnel file as part of our process. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position. *The Washington State Department of Retirement Systems is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability. * *Persons of disability needing assistance in the application process, or those needing this announcement in an alternate format, may call the Human Resources Office at (360) 664-7222 or TTY Relay Service at 711. Salary: $80,000.00 - $110,000.00 Annually Location: Thurston County – Tumwater, WA Job Type: Full Time - Permanent Department: Dept. of Retirement Systems Job Number: 2021-05923 Agency: State of Washington Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504 Phone: View Posting for Agency Contact Website: