Work in Washington Veterans Jobs

Description

*Our Mission: *Keep Washington Safe and Working! * Our Values: *Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

  Please note: This announcement represents multiple opportunities. * * Within Insurance Services, the function of the Technical Services IT unit is to ensure office technology & enterprise document management technology solutions are available to Insurance Services' 1200 staff and numerous external partners.  Our mission is to keep the systems functioning properly in order to further the department's mission to keep Washington Safe and Working.    Join us in our mission to Keep Washington Safe and Working by applying now!   THE TEAM  L&I's Insurance Service Division is made up of 12 distinct business programs that in total, make up Washington State's Workers Compensation System. These 12 business programs are composed of 58 unique business units which, in total, have approximately 1200 employees. This position is part of a team of 8 technicians who support hardware and software for the division.    THE ROLE  As a member of this collaborative team, the selected candidate for this opportunity will provide desktop and application in the Insurance Services IT Unit. If selected for this position, you will spend your days working on Tier 2 and Tier 3 technical assignments, following standards and best practices for the unit and supporting the implementation of new technology. This position maintains an awareness of evolving trends in desktop technology and strategizes with the IT Unit members and lead on how best to position the team to meet the future desktop technology needs of the division. We are searching for an individual who can demonstrate excellent customer service and high level technical support to our broad customer base.

Duties

Some of what you'll do:

 Provides technical support for the desktop operating system and Microsoft Office suite of applications and numerous other software.

Analyzes IT issues carefully to develop and implement a resolution that ensures that impacts to our customer or business units are minimized and work stoppages are avoided.

Meets with individual customers on an ad-hoc basis to understand business/technical needs and advise on current state of technology items within our portfolio as well as other potential technology solutions outside of L&I's portfolio. 

Troubleshoots and diagnoses hardware related issues on agency desktops, laptops, tablets, telephones, headsets, desktop label printers, peripheral devices etc. Installs replaceable parts such as RAM, hard drives, power supplies, and coordinates with vendors for onsite repairs of other failed hardware.

Develops and conducts individual and/or group training to build customer self-sufficiency and increased productivity.

Monitors and coordinates technology implementations/installations, ensuring appropriate resources are engaged, providing progress and status updates to customer representative as needed.

Maintains, configures and upgrades mission critical Support Services such as NextScan, Kofax, Scanner PCs, Batch Print services, microfiche auditing software, CD publishing system, etc. 

Builds, edits, and maintains surveys which gather information from external customers.

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