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Department of Retirement Systems Disability Program Coordinator - Program Specialist 2 in Tumwater, Washington

This recruitment will remain open until filled. Applications will be reviewed as they are submitted. *The hiring manager reserves the right to make a hiring decision at any time during the recruitment process.*  *The Opportunity: *  In this position, you will play a critical role in ensuring DRS has all of the information needed to complete a comprehensive and timely review of disability applications received from members. You will coordinate receipt of all parts of the disability application and initiate contact with members, employers or health care providers if information is missing. You will track all applications from receipt to completion of the review and will manage all applications and medical information exchanged with the third-party medical reviewer. **Some of what you'll do: 

  • Contact applicants, employers, and physicians/health care providers to obtain missing information or to request further clarification regarding the member's application and disabling condition. 
  • Coordinate the receipt of all parts of the disability application (member, employer and medical), identify when a complete application has been received for review. 
  • Complete data tracking regarding the status of an application from receipt to completion.
  • Manage all applications and medical records going to and from the third-party reviewer.
  • As requested, help coordinate outgoing correspondence regarding disability re-reviews and financial reviews.

NOTE: * After successful completion of the review period and effectively demonstrating the ability to perform work independently, you may be eligible to telework up to two days per week, at the discretion of the Appointing Authority and with a telework agreement in place. The ability to work remotely is dependent on the nature of the tasks and projects assigned and the presence of a remote work environment that is safe and has an appropriate level of reliable connectivity. You must live within a reasonable commuting distance (less than 50 straight-line miles) to the DRS building in Tumwater, WA, and must be willing to adjust your telework schedule to attend mandatory meetings, trainings, etc., at the DRS facility. *What we're looking for (required qualifications): **

  • Proven experience coordinating disability, medical, or insurance claims, including direct communication with claimants and medical professionals. Experience is typically gained from a minimum of three (3) years of full-time professional experience [a Bachelor's degree may substitute for one (1) year of professional experience];
  • Demonstrated proficiency with Microsoft Outlook, Word and Excel (version 2016 or newer);
  • Demonstrated ability to use multiple computer applications simultaneously; and

Demonstrated proficiency in the following competency areas:  Customer Focus Dedicated to meeting the expectations and requirements of customers. Delivers high quality services and products. Establishes and maintains effective customer relationships. Committed to continuous improvement and always acts with the customer in mind. Communication Effectively conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Sees communication as a vital component of high performing teams. Analysis Studies and reviews documents and information closely; readily identifies information that is not pertinent and understands when additional or verifying data is needed. Uses data and information in a clear and rational thought