Job Information
Salish Network System Technician in Tulalip, Washington
Employment Opportunity 8802 27th Ave NE, Tulalip, WA 98271 Office: 360-716-5030 JOB TITLE: System Technician PAY RANGE: $28.00 - $42.00 DEPARTMENT: Salish Networks JOB DESCRIPTION: The System Technician maintains and repairs Broadband CATV and Internet services and equipment. Installs, troubleshoots and makes necessary repairs to subscriber equipment and services. TO APPLY: Complete the web form application located on the Quil Ceda Village Self Service portal: https://quilcedavillagewa.munisselfservice.com/ess/employmentopportunities/default.aspx. For more information or questions, please visit: http://quilcedavillage.org/Employment or call Quil Ceda Village Human Resources at 360-716-5047. NOTE: The Tulalip Tribes publicly announces that Indian Preference in hiring applies to Tulalip job opportunities. EMPLOYEE CLASSIFICATION: Non-Exempt EMPLOYEE REPORTS TO: Cable Field Manager EMPLOYEE SUPERVISES: N/A EDUCATION: • High School Diploma or GED equivalent (Please attach copy). • Certification in cable systems operation, maintenance, and repair. • MAY accept work experience in a cable system environment as a substitute for formal training. SKILLS: • Must have a working knowledge of all system equipment and cables. • Must have a working knowledge of Fiber optic cables, fiber nodes and their operation Must be proficient with the use of Signal Level meter, Volt-Ohm meter, and Time Domain Reflect meter. • Must have a working knowledge in the operation of underground cable locating equipment. • Must have a general knowledge of a digital converter operation. • Must have a working knowledge of Cable Modem installation, operation and configuration. • Must be proficient in the configuration of all Home Computer Internet browsing applications. • Must be proficient in DVR and TV operation and programming procedures. • Ability to prioritize and complete assignments and tasks in a timely manner. • Ability to analyze and troubleshoot complex cable equipment and infrastructure. • Ability to work independently following policies and procedures. • Ability to perform well in a call center environment. • Ability to work well under pressure and within time-constraints. • Ability to work within a dynamic work environment. • Ability to show patience when dealing with upset, angry, and/or frustrated customers. EXPERIENCE: • Must have a minimum of three (3) years of experience working with Amplifiers, Line Extenders and all other passive devises associated with a cable system. • Must have a minimum of three (3) years of experience in all phases of distribution system maintenance, including splicing and repairs. • Must have a minimum of three (3) years of experience in plant operations and troubleshooting. • Must have a minimum of three (3) years of experience in subscriber trouble call resolution. OTHER REQUIREMENTS: • Must have successful employment history with the Tulalip Tribes and/or other employment entities. • Must be able to successfully pass a criminal background check. • Must be able to pass a hiring and periodic random urinalysis. • Must be willing to participate in continued education opportunities as required or as necessary. • Must be willing to attend progressive job-related training as requested. • Must be able to work evenings, weekends, and/or holidays as needed or requested. • Must be willing to work an "on-call" rotation to support Commercial and Residential services. • Must adhere to strict confidentiality of information seen or heard. • Must maintain a professional appearance and adhere to company dress code policy. • Must follow all policies and procedures. PHYSICAL CHARA