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As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $81,800.00-$100,000.00 annually. The full Pay Range is $63,700.00 - $118,100.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here .

This position will be a hybrid role and expected to be onsite 3 days a week at TFC location.

IMPACT YOU’LL MAKE

As the Supervisor of Consumer Loan Servicing (Vehicle and Vessel Titles) at BECU, you will play a critical role in driving the efficiency and effectiveness of our Operational Support team. Your leadership will ensure that our business unit operates smoothly, maintaining high standards of compliance, quality control, and member satisfaction. By managing processes, developing your team, and overseeing operational improvements, you will directly contribute to the success of BECU’s service operations. Your efforts will help ensure that our members receive the best possible service while also fostering a culture of continuous improvement and excellence within the team.

WHAT YOU’LL DO

• Oversee Operations: Supervise the operational aspects of the department, ensuring optimal production and compliance with regulatory requirements.

• Employee Development: Provide ongoing coaching, mentoring, and training to direct reports, fostering their growth and enhancing team performance. Conduct regular performance evaluations and feedback sessions.

• Process Improvement: Manage system enhancements and process improvements, driving operational efficiency and effectiveness.

• Compliance Management : Oversee compliance with federal, state, and other regulatory agencies. Coordinate with relevant departments and third parties to maintain compliance standards.

• Audit Support: Support audit-related inquiries and assist with the ongoing review and maintenance of department records, ensuring they meet compliance standards.

• Member Satisfaction: Analyze results from member satisfaction and loyalty surveys, identify areas of concern, and implement actions to address member needs and expectations.

• Documentation: Ensure that written procedures are documented for all functions within the area of responsibility and update them as necessary.

• Records Management: Manage departmental file archiving processes in adherence to compliance and retention policies.

• Team Support: Offer backup support to the team as needed, ensuring continuity of service.

• Additional Duties: Perform other duties as assigned to support the team and department.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN

• Leadership Opportunities: Develop your leadership skills by guiding and mentoring a team within a dynamic and supportive environment.

• Professional Growth: Enhance your career by managing key operational functions and driving improvements that contribute to BECU’s success.

• Collaborative Culture: Be part of a team that values your insights, fosters innovation, and encourages continuous improvement.

• Comprehensive Benefits: Access a wide range of benefits designed to support your well-being and career development.

• Impactful Work: Play a crucial role in ensuring the efficiency and effectiveness of BECU’s service operations, directly contributing to member satisfaction.

QUALIFICATIONS

Minimum Qualifications

• Associate degree in business required, or equivalent work or education related experience.

• Minimum three years in operations management or a related field, with a strong focus on compliance, quality control, and process improvement.

• Minimum one year of demonstrated experience in managing and leading teams, including providing coaching, mentoring, and conducting performance evaluations.

Desired Qualifications

• Demonstrated ability to manage operational processes and drive system improvements.

• Experience with audit processes, including maintaining accurate departmental records, analyzing member satisfaction data to implement corrective actions, and documenting and managing operational procedures and file archiving in accordance with compliance standards.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust service operations of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.

As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.