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As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $30.19-$36.78 hourly. The full Pay Range is $23.42-$43.56 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here .

IMPACT YOU’LL MAKE:

As the Senior Collection and Recovery Support Specialist, you'll be at the heart of BECU’s financial operations, ensuring that complex legal and financial transactions are handled seamlessly. Your role will empower you to process deposit account and loan charge-offs, manage debt recovery, and handle crucial legal processes such as garnishments and levies. You will be the go-to expert, providing vital support to colleagues and members alike, ensuring that our financial systems run efficiently. Your contributions will help protect the financial health of BECU and ensure the best outcomes for our members. In this role, your attention to detail, proactive problem-solving, and member-first mindset will leave a lasting impact.

WHAT YOU’LL DO:

• Process Charge-Offs: Manage the transition of accounts from active to charge-off status, ensuring that memberships are terminated when the Credit Union incurs losses due to write-offs.

• Handle Involuntary Closures: Perform system maintenance and documentation to process involuntary closures of revolving and deposit accounts, helping BECU minimize risk.

• Manage Payments and Adjustments: Process payments and adjustments to charged-off accounts, maintaining accurate balances in the general ledger to keep finances on track.

• Bankruptcy Account Processing: Facilitate payments from Bankruptcy Trustees on active and charged-off accounts, ensuring compliance and accuracy.

• Loan Modification Processing: Execute system maintenance and documentation for loan modifications, collaborating with Bankruptcy, Loss Management, and Member Assistance teams.

• Ensure Legal Compliance: Stay up-to-date on state and federal regulations to ensure BECU adheres to all laws regarding adjustments, recovery, and garnishments.

• External Debt Management: Process and follow up on debt management program requests, ensuring external partnerships operate smoothly.

• Insurance Premium Adjustments: Work with Credit Protection Insurance (CPI) vendors to assess premiums, issue refunds, and adjust loan payments, ensuring accuracy for members.

• General Ledger Maintenance: Balance and report on applicable general ledgers, playing a key role in BECU’s financial accountability.

• Legal Garnishments and Levies: Process garnishments, levies, and OTWAD orders in accordance with legal standards, safeguarding the Credit Union and our members.

• Provide Expert Support: Respond to internal and external inquiries with professionalism and efficiency, acting as the first point of escalation for issues.

• Mentor and Train: Assist in training staff, sharing your expertise to maintain operational excellence across the department.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• Impact: You’ll play a crucial role in protecting BECU’s financial integrity, providing invaluable service to members, and ensuring compliance with legal and financial regulations.

• Growth Opportunities: With hands-on experience in complex financial transactions and legal compliance, you’ll have the chance to sharpen your skills and grow within a collaborative team.

• Supportive Environment: You’ll work alongside a team that values your input, creativity, and initiative, providing the resources you need to succeed.

• Member-Centric Focus: Your work will directly contribute to helping BECU’s members manage their financial well-being, enhancing their experience with our Credit Union.

• Leadership Potential: You’ll have the opportunity to train and mentor others, setting the foundation for future leadership roles.

QUALIFICATIONS:

Minimum Qualifications:

• High school diploma or equivalent experience.

• Minimum three years of experience in one or more of the following areas: Collections, loan servicing or deposit operations.

• Proven ability to work with accuracy and attention to detail.

• Ability to handle confidential information with discretion.

• Time-management skills, with the ability to meet deadlines.

• Communication skills, both written and verbal.

• Ability to work both independently and collaboratively, using sound judgment in problem-solving.

Desired Qualifications:

• Two years of experience at BECU or another financial institution.

• One year of experience in Collection & Recovery Support Services.

• Experience balancing and maintaining general ledgers.

• Knowledge of state and federal laws relating to garnishments, levies, and debt recovery.

• Training or mentoring experience within a team setting.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.

As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.