Job Information
King County Housing Authority Senior Management Analysts - IT in Tukwila, Washington
Job Summary
*Please note these positions are open until filled; however, to ensure consideration applications should be received by September 13, 2024, at 4:30 p.m. * We are excited to announce an opportunity for three dynamic and detail-oriented individuals to join our team as Senior Management Analysts in Information Technology. Reporting to the Vice President of Strategic Operations, each of these roles will play a crucial part in aligning our administrative processes with their designated program needs and best practices. You will tackle complex challenges with innovative solutions, spearhead technology upgrades, and lead training sessions to enhance our team's capabilities. As the primary liaison between our support team and end users, you will drive process improvements and provide technical support to optimize KCHA's enterprise software platforms (Yardi, Dayforce, ETO, etc.), ensuring efficiency and fostering innovation across our organization. If you are passionate about leveraging technology to solve problems and improve systems, we invite you to apply. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link{tabindex="0" rel="nofollow"}.
Essential Functions
- Manages operational software with regards to configuration, access, and technical support; serves as the primary contact for end users and support teams, bridging the gap between technology and its users; troubleshoots and resolves complex technical issues, identifies root causes, and implements effective solutions swiftly; provides technical assistance for customizations and configurations.
- Maintains an in-depth understanding and support of Yardi, Dayforce, and ETO platforms; ensures optimal use of software.
- Gathers user needs and translates them into actionable plans, ensuring that system enhancements are user-centric and address real-world requirements; aligns system functionalities with HCV, Property Management, Resident Services, and Financial compliance needs.
- Leads efforts to analyze and optimize usage and performance data, identifying trends and areas for improvement; maintains monthly compliance reports to ensure operations meet all regulatory requirements and internal standards.
- Leads and contributes on the phased implementation of future technology upgrades and customizations, ensuring projects are completed on time and within scope; facilitates smooth transitions for new features and processes, helping users adapt to changes with minimal disruption; leads training sessions for technology onboarding and assists trainers with technical expertise to ensure comprehensive training support for operational programs.
Creates and updates knowledge base articles and documentation, ensuring information is readily available and up-to-date for users and support teams; conducts testing and quality assurance for system upgrades and customizations to ensure enhancements meet quality standards.
Qualifications and Competencies
Required Qualifications:
- Bachelor's degree AND
- Considerable experience with a deep understanding of complex business processes requiring technical expertise in areas such as housing programs, finance, payroll, and/or human resources OR
- An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills and Abilities:
Understands technical aspects of the position a