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Administration South Patient Customer Service Representative in Toppenish, Washington

Position Title: Patient Customer Service Representative City: Toppenish State/Territory: US-WA Employment Duration: Full time Offer Relocation: No Excempt Status: Non-exempt ID: 12582 Description:

We believe we are more than a job at Yakima Valley Farm Workers Clinic. We're an FQHC committed to providing patient-centered care to communities. Compassion is at the core of our approach. We treat patients according to their preferences, regardless of location, origin, or ability to pay. Our doors are open to all, regardless of their citizenship status.

These short clips share a glimpse of our dedication to our communities, our health, and our families:

WE are Yakima - WE are Family{target="_blank" rel="noopener"}

YVFWC - And then we grew{rel="nofollow"}

What We Offer

  • $19-$23 DOE with the ability to go higher for highly experienced candidates
  • 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
  • Profit sharing & 403(b) retirement plan available
  • Generous PTO, 8 paid holidays, and much more!

Essential Functions/Responsibilities/Duties

  • Effectively responds to patients on the phone and in person to their questions and issues.
  • Listens to and interprets patient concerns correctly while asking probing questions to get to the root of the problem.
  • Performs routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, receiving payments, and generating end-of-day reports.
  • Answers patient calls in a call center environment, working on all accounts and using appropriate websites and payment systems.
  • Ensures accurate and complete data and forms are collected from all patients.
  • Updates billing and demographic information via online billing systems as needed. Documents pertinent account information pertaining to all patient issues and outcomes.
  • Interacts and communicates with all functions of the revenue cycle department.
  • Makes outbound calls to set up payment arrangements and follow up on delinquent accounts.
  • Evaluate the guarantor's financial status, previous account information, eligibility tools, employment history, and all other income verification documentation to determine sliding fee eligibility.
  • Reviews cash box receipts and reconciles cash box daily.
  • Identifies possible compliance and quality of care issues and refers them to the supervisor for resolution.
  • Participates in Education, Training, and Cross-training activities as needed.


Education: High School diploma or General Education Diploma (GED).

Experience: One year of experience in a healthcare coding, billing, or front office role is required. Previous experience in Epic Required. Two years' experience in a revenue cycle role in a medical billing setting or customer service environment, including significant direct customer contact by phone or in person preferred. FQHC billing and Accounts Receivable experience preferred. One year of experience working with customer calls or in a call center is preferred.

Licenses/Certificates/Registration: Certified Revenue Cycle Representative (CRCR) Preferred

Knowledge/Skills/Abilities: Bilingual (English/Spanish) required. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive biling