Job Information
City of Tacoma WA TVE Guest Services Team in Tacoma, Washington
TVE Guest Services Team
Salary
$16.28 - $19.78 Hourly
Location
Tacoma, WA
Job Type
Non-Classified
Job Number
S0030-24
Department
Tacoma Venues and Events
Division
Tacoma Venues & Events
Opening Date
09/10/2024
Closing Date
10/4/2024 5:00 PM Pacific
Description
Benefits
Questions
Position Description
The Tacoma Venues & Events Department (TVE) is recruiting for multiple TVE Events Attendant positions. TVE is responsible for sports and entertainment venues within the City of Tacoma (including the Tacoma Dome, Greater Tacoma Convention Center, historic theaters, and Cheney Stadium), and the Special Events program. At TVE, we believe inclusivity matters, legendary experiences belong to everyone, and an engaged and collaborative crew make possibilities into reality with creativity and innovation every day. NOTE: Non-traditional work hours are required for this position, and hours are intermittent or part-time in nature. This will include weekends and holidays.
Under general supervision by TVE staff, events attendants will make up the 'guest experience' concierge team. The concierge team performs a variety of duties at various city-operated venues such as fielding event and facility inquiries on the phone and in person during event time, providing travel and parking directions, or providing information on tickets and seating for public events. The concierge team also acts as hosts in multiple premium guest areas by welcoming guests and providing customer service to the area. Work is highly repetitive and usually of an intermittent or part-time nature.
The ideal candidate takes pride in providing exceptional customer service in a welcoming environment. They enjoy working with a wide variety of people, take initiative, value inclusivity, and are inspired by their community.
ESSENTIAL DUTIES:
Acts as host during events in clubs and premium customer areas.
Provides general venue and event information on the phone and in person.
Directs patrons to venues.
Provides information on available parking in designated areas.
Provides information on tickets and seating for public events.
Directs calls to appropriate individuals during regular and/or working hours.
Welcomes and directs on site visitors.
Maintains security by following appropriate procedures.
Performs related work as required.
City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. The City of Tacoma's workforce goal is to reflect our community. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
Qualifications
Minimum Education
Ability to read, write and follow basic instructions.
Minimum Experience
None
Desired Qualifications
Prior public contact experience a plus.
Previous experience in a customer service capacity on the telephone and in person is preferred.
Fluency in foreign language(s) and familiarity with a variety of cultures and abilities is desired.
Knowledge & Skills
Demonstrated familiarity with City, region, venues and events.
Punctuality.
Present a neat appearance to the general public.
Maintain a polite demeanor.
Work odd shifts of an irregular, part-time nature.
Learn layout and seating arrangements.
Understand and follow simple oral and written instructions.
Meet and greet people in a pleasant manner.
Selection Process & Supplemental Information
Interested individuals must be willing and available to work non-traditional work hours and hours of an intermittent or part-time nature. This will include weekends and holidays.
Applicants must apply online and attach a detailed resume and cover letter describing their relevant experience as it relates to the position. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process. Reference checks will be conducted on final candidates and appointment is subject to passing a background check, which will include a criminal history check.
Communication from the City of Tacoma:
We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.
For assistance with the NeoGov application process, questions regarding this job announcement, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. (For technical difficulties using the NeoGov system, call the applicant support line at 1-855-524-5627 between 6:00am and 5:00pm - Pacific Time.)
The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
01
Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application. I understand that any form of cheating or falsification will disqualify my application for further consideration.
Yes
No
02
Are you fluent in a language other than English
Yes
No
03
If you answered "Yes" please check the box for the language that applies to you.
Spanish
Russian
Vietnamese
Korean
Khmer
Chinese
American Sign Language
Other
04
If you answered "Other" for the question above, please specify the language.
05
Which best describes your guest service experience.
No experience
Less than 1 year of experience
More than 1 less than 2 years of experience
More than 2 less than 4 years of experience
More than 4 years of experience
06
Which best describes your experience working at an entertainment/meeting venue.
No experience
Less than 1 year of experience
More than 1 less than 2 years of experience
More than 2 less than 4 years of experience
More than 4 years of experience
07
If you have experience working at the Tacoma Dome, Greater Tacoma Convention Center or other entertainment/meeting venue, please describe your duties.
08
Personnel hired for these positions may staff premium customer areas or provide customer assistance over the phone. Please indicate your interest in either or both of these options.
Provide in person guest service at the Tacoma Dome and/or Greater Tacoma Convention Center
Phone coverage during events, on days of concert/event announcements, or on non-event days at the Tacoma Dome and/or Greater Tacoma Convention Center
09
Why do you want to work for the Tacoma Venues & Events Department (Tacoma Dome/Greater Tacoma Convention Center)?
10
Events attendants are on call and work hours are based on the type of event that requires an events attendant. Are you willing and capable of working on call, non-traditional event-driven hours, without limitations?
Yes
No
11
If you answered "No" above, please describe those limitations.
12
Please tell us how you learned about this job opening.
Job Interest Card notification
Internet search
Professional organization
Military organization
Union job posting
City of Tacoma employee
Online job board posting
Word of mouth
LinkedIn
SEED
TTEP (Tacoma Training and Education Program)
Indeed
Facebook
Instagram
Careers in Government
Government Jobs
NWPPA
Outreach Event
13
Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.
Required Question
Agency
City of Tacoma
Address
Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764
Phone
253-591-5400
Website
http://www.cityoftacoma.org
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