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T-Mobile Truck Associate Manager-D in Tacoma, Washington

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

The Truck Associate Manager will develop and execute events that support T-Mobile’s brand, business, and communication objectives for Mobile Stores. Responsible for delivering outstanding customer interactions by helping to train and develop an amazing team of experts with strong brand and product knowledge and a passion for exceeding customer expectations. Achieves showroom objectives for providing an Un-carrier experience by demonstrating strong Customer Focus abilities and by holding employees to Un-carrier behaviors and service standards. Lead rigorous operating standards and closely monitoring store results.

What you’ll do in your role.

  • Lead and execute Mobile Showroom events from concept to post event. Establish event metrics, measure, and delivers results. Ensure events align to broader program strategy & objectives. Leads mobile showroom employees to ensures an exceptional customer experience for all customers through an exciting, energized atmosphere. Ensures customer satisfaction in all areas of sales and service with every transaction.

  • Provides social media planning and recommendations for Mobile Showroom in partnership with Social Media Manager through local research & knowledge. Engages local influencers, bloggers, and local businesses in order to build T-Mobile’s visibility, credibility and brand. Regularly updates and maintains branded content on social media sites (Google+, Facebook, YouTube, MySpace, Twitter, etc.) to keep content current/relevant. Acts as brand steward ensuring T-Mobile is represented consistently from a visual and messaging perspective.

  • Directly responsible for reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events. Identify opportunities where T-Mobile can benefit the community and build plans to meet the needs of the community. May be leveraged for emergency relief.

  • Lead and execute events for branded retail partners to drive excitement, awareness and store traffic. Work with store leader to establish event goals & objectives. Provide mentoring on delivering top-notch customer service with sales reps and managers.

  • Assist manager with motivating and mentoring employees and partner sales associates with one-on-one coaching, coaching in the moment and coaching monthly performance. Share timely feedback to improve performance, encourage growth and drive a world class customer experience. Side-by-side selling.

  • Support team initiatives and create an inclusive environment

The experience you’ll bring.

  • 3 Years Retail Management experience in high volume environment

  • Experience working with multiple support teams or corporate departments (i.e., HR, Ops, Training, Marketing) to accomplish key tasks

  • Passion, integrity and energy vital to build a dynamic work environment necessary to deliver a world class shopping experience that delivers on the Un-carrier promise

  • Advance Customer engagement and service capabilities

  • May drive depending on model of truck

Okay. You’ve seen what we’re looking for and you’re up to the challenge. Here’s what we can offer you in exchange for your outstanding work:

  • Competitive base pay plus annual bonus

  • Benefits for part-time and full-time associates

  • Medical, dental and vision benefits

  • Matching 401(k)

  • An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

  • Generous paid time-off programs

  • Phone service discounts

  • Education reimbursement

  • Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn’t do it without someone like you. So, what do you say? Isn’t it time you explored what could become the career move of a lifetime? We invite you to apply today!

  • At least 18 years of age

  • Legally authorized to work in the United States

  • High School Diploma or GED

  • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.

Position details

Req ID: 187949BR

Department: Retail

Travel Required: Yes

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