Work in Washington Veterans Jobs

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SUMMARY: Responsible for answering the questions from service members in support pf the Joint Personal Property Shipping Office effort, arranging for shipment and/or storage of personal property.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Performs any combination of following and similar clerical duties requiring limited knowledge of systems or procedures:

• Operate in a call center.
• Operate automated systems related to the Defense Personal Property System for shipment tracking.
• Coordinate and schedule Household Goods shipment and delivery for miltary personnel and authorized civilians.
• Prepare shipping documents.
• Brief customers on regulations and procedures for shipment/storage.
• Within general guidelines, select and apply appropriate travel guides, methods, techniques and work sequences to effectively accomplish the work. The majority of assignments are performed without technical assistance, but unusually difficult travel situations or problem cases encountered during the course of the work are referred to the supervisor before decision or commitment.

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``` - Participate in meetings. - Writes, types, or enters information into computer, to prepare correspondence, briefing, statements, receipts, spreadsheets or other documents, copying information from one record to another using Microsoft Office Suite software (Word, Excel PowerPoint). - Other duties as assigned.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Able to effectively communicate using a telephone. Able to sit and work at a computer keyboard for extended periods of time. Able to stoop, kneel, bend at the waist and reach. Able to lift up to 25 pounds occasionally. Covid vaccine required.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typical office environment. The noise level in the work environment is usually moderate.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a successful NAC-1 and obtain a Common Access Card (CAC).

EDUCATION and/or EXPERIENCE: HS diploma or equivalent with 1 years experience in an office environment in the field or in a related area.

OTHER SKILLS AND ABILITIES:

• Experience/knowledgeable using the electronic Transportation Operational Personal Property Standard System (eTOPS) or Defense Personal Property System (DPS) and applicable forms.
• Knowledgeable in advising customers of exceptions to policies (ETP) in accordance with the JTR policies.
• Experienced in consigning shipments in accordance with SDDC Personal Property Consignment Instruction Guides (PPCIG) - Domestic and International.
• Experienced in arranging for movement of boats, components, and accessories of boats as part of an entitled customer's personal property in accordance with JTR and DoD 4500.9-R.
• Knowledgeable/familiar with exceptions to policies (ETP) procedures in accordance with the JTR,

Consign shipments in accordance with SDDC Personal Property Consignment Instruction Guides (PPCIG) - Domestic and International.

Must have solid oral and written communication skills.

Must be extremely familiar with the operation of and automation used in support of the Personal Prop