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TOTE Maritime Alaska, the leader in safe and reliable service to Alaska, is seeking a Terminal Specialist to join the team at our Tacoma Terminal office. 

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In this position you will:

be responsible for providing excellent customer service by answering questions, solving problems and fulfilling all aspects of the booking process.

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Main Duties and Responsibilities Include:

• Provide customer service to internal and external customers, including phone, email and face-to-face contact with drivers and customers. 
• Create and update bookings.
• Arrange deliveries and pickups, if necessary, schedule driver appointments at the terminal.
• Assign customer booking(s) to a designated TOTE Maritime Alaska vessel.
• Answer customer questions regarding vessel sailing or other operational requirements. 
• Inform customers of applicable policies and regulations related to shipment.
• Reconcile yard inventory.
• Resolve customer and vendor issues.
• Customer communication internally and externally.
• Resolve various terminal issues involving vehicles.
• Create temporary organizations and add new contact information to existing organizations.
• Monitor and correct all Web and EDI bookings.
• Process customer payments if necessary.
• Run and audit various computer reports. 
• Daily communication with other departments.
• Provide support throughout the department. 
• Perform accurate and efficient data entry/keyboarding.
• Effectively perform additional duties, as assigned.

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The ideal candidate will have:

• Associate's degree preferred.  
• One to two years of customer service or billing experience, preferably in transportation.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Good math skills.
• Good organizational skills.
• Must be a team player. 
• Ability to multi-task and prioritize.
• Ability to work with minimal supervision.
• Ability to work flexible hours, including evenings and weekends, as required.
• Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center & E-commerce web-based applications.

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Why TOTE?

The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve. 

TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows excellent companies are built by great people who embody our company's values and vision.

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*Explore the possibilities with *TOTE Group{target="_blank" rel="noopener"}

The salary range is $38,300 -- $67,100 with an anticipated hiring range of $42,000 - $50,000. Pay will be based on several factors including the candidate's education, work experience, work location and specific job duties. 

As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a