Job Information
Federal Staffing Resources, LLC Supervisor - Government Healthcare Call Center in Tacoma, Washington
Federal Staffing Resources, LLC Federal Staffing Resources dba FSR is an Equal Opportunity Employer: disability/veteran/military spouse This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Title: Supervisor - Government Healthcare Call Center Pay: 65000-72000 per year Pay Type: Salary
Supervisor - Government Healthcare Call Center job in Tacoma, Washington.
- Veterans and Military Spouses Encouraged to Apply
- Civilian position supporting the military community
Benefits/Compensation:
- Paid Time Off
- Paid Holidays - 11 days
- $65,000-72,000 per year
- Company-funded match and safe harbor 401(k)
- Medical, Dental and vision plans available
- Life insurance and accidental death plans available
- Short-term and long-term disability plans available
- TRICARE Supplemental available
- Supplemental Benefit plans available
- Referral bonuses
- Employee Assistance Program
- Pet Insurance Plans available
- Will Preparation Services available
Supervisor - Government Healthcare Call Center Job Overview:
- The Puget Sound Military Appointing Center is a centralized services center that serves as the primary point of contact for PSMHS beneficiaries for PAS, RMS, and CLRS as they seek healthcare services, and is therefore a critically important resource in our healthcare delivery system.
- Appointing services span a range of functions to include, but not limited to,; verifying beneficiary eligibility via the Defense Enrollment Eligibility Reporting System (DEERS) system, updating patient demographic information, and scheduling beneficiary requests for MTF primary or specialty care appointments, as well as completing requests for cancellations and appointment rescheduling.
- RMS processing supports the timely scheduling of specialty care referrals ordered by MTF HCPs. RMS services span a range of functions to include, but not limited to: identifications of specialty referrals to be deferred to the network, ensuring processing in accordance with DHA timeliness, and tracking status of network referrals.
- CLRS are an essential component of the quality care continuum. CLR services span a range of functions to include, but not limited to: monitoring care delivered in the MCSC network and ensuring the return of clinical care documentation to the MTF in accordance with DHA timeliness standards.
Duties:
Oversee staff day to day activities, metrics, to ensure program success
Work in conjunction with the Project Manager and FSR leadership
Assist with periodical training and maintenance of training records
Assist with other duties as needed
Assist with timekeeping records
Provide solutions to assist with departmental implementation plans
Provide the following monthly data to align with the contract metrics
PAS. Call Volume Handled by Appointing, Referral Management and CLR Agents. The contractor shall provide a monthly report that details the sum of all inbound calls routed to the agent queue(s). Call v