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CCSWW Shelter Program Generalist in Tacoma, Washington

$17.48 - $18.53 HR/DOE

Catholic Community Services, Family Housing Network Day Center provides a place for families with children who are homeless to come and stay during the day with access to showers, washers/dryers and showers. FHN also has Coordinated Entry, Rapid Re-housing.

Permanent Supportive Housing and Veterans programs who work with clients experiencing homelessness. This position will monitor the outside of the building to ensure staff and client safety, as well as monitoring guest behaviors, and ensuring that policies and procedures within the building are followed.

Maintain a security presence at FHN

  • Greets guests coming into the day center to wait for the day center to open and directs them to the waiting area.

  • Patrol the FHN building and grounds for people loitering in the parking lot or immediate area and explains and enforces agency policy regarding loitering, littering, smoking, parking, etc.,

  • Make contact with businesses in the patrol area to form and maintain positive community relations.

  • Coordinates with the FHN Day Center staff for back up to deal with challenging situations and carry out facility bans.

  • Coordinates with FHN staff that is monitoring the security cameras.

  • Utilizes the Tacoma Police Department as needed.

  • Write up incident reports

Coordinate ongoing operations of the Day Center:

  • Complete set-up of the room utilized prior to opening.

  • Sort and organize all donations.

  • Welcome individuals as they enter and collect data on the sign-in sheet.

  • Maintain calm and welcoming presence.

  • Maintain supplies, toiletries, and other needs of the Day Center

  • Keep a written log of events and participate in daily client update meetings

  • Clean-up the room after each day of operation. Maintain cleanliness and order in all areas.

  • Laundry of towels and other FHN items used by clients.

  • Monitor and maintain safe shower, laundry, and kitchen facilities, including the management of shower and laundry sign ups and timing of showers

  • Take out garbage for Day Center areas

  • Engage with individuals as appropriate.

  • Set appropriate boundaries for behavior and utilize de-escalation skills as needed.

  • Notify staff in the event of an emergency or other event requiring assistance.

  • Enter data into HMIS as required by contract and agency.

  • Assist clients with internet searches for employment, education & housing.

  • Distribute hygiene items and other donations as available and appropriate.

  • Use knowledge of community services and resources to assist the families

  • Conduct homeless screenings with clients for potential diversion conversations.

  • Provide oversight and communication of all FHN policies and procedures to the families in the FHN Day Center.

Staff the FHN Reception Desk.

  • Answers incoming telephone calls and routes callers to appropriate staff persons. Receiving incoming visitors and notifies the appropriate staff person of their arrival.

  • Provides information on available resources, or refers clients to the appropriate staff person. Maintain resource guides & brochures in lobby.

  • Assists with the opening and closing tasks at the FHN building.

  • Provide clerical support to FHN staff like copying, filing, archival

  • Provide services for new hires: order business cards, create mailbox, name on in/out board, computer/phone/work station set up, elevator keys

  • Update lobby bulletin board

  • Maintain/stock office supplies, toner, stamps, purchase orders, bus tickets

  • Take staff meeting notes and distribute

  • Report copier trouble

  • Other duties as assigned


  • High school diploma or GED

  • Applicant must successfully pass required background checks prior to an offer of employment.

  • Proof of negative TB test within 12 months

  • Ability to be compassionate, nonjudgmental

  • Set clear boundaries

  • Work with diverse population including people with active mental health and chemical dependency issues

  • Be a positive and proactive team member

  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.

  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer.

All protected classes are encouraged to apply.

Please let us know if you need special accommodations to apply or interview for this position.

Please go to

to submit your resume, cover letter and application for this position

ID: 2020-4934

External Company Name: CCSWW

External Company URL:

Post End Date: 3/25/2021