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TEC Equipment, Inc. Service Advisor in Tacoma, Washington

Service AdvisorReq #2021-1567Job LocationsUS-WA-TacomaCategoryServiceTypeRegular Full TimeOverviewOur Tacoma, WA Service Department has an excellent opportunity for a Service Advisor to join our TEC team. The Service Advisor acts as a liaison between customers and our shop, utilizing skill in documentation and communication to manage work orders and facilitate the proper and timely repair of customers equipment. This is great opportunity to grow your career with a great company that is willing to train the right person.Our Benefits Include: MedicalDentalVision Insurance 24/7 Virtual Doctor Visits Life, Accident, and Disability Insurance Healthcare, Commuter, and Dependent Flexible Spending Accounts (FSA) 401K Retirement Savings Plan with a Company Contribution Paid Vacation, Sick, Holidays Employee Assistance Program (EAP) Length of Service Recognition Program Referral Bonus Program ResponsibilitiesCompete inspections of customer equipment, document truck information and use inspection sheetw to document thorough information about the trucks service needs. Understand the work that needs to be done to the vehicle and address specific customer concerns. Communicate with customer throughout the repair and payment process to create an overall positive experience for our customer. Use the dealer management system to open and manage work orders and ensure efficient work flow and completion of work orders.Answer phones and greet customers with professional and welcoming tone. Provide top notch customer service to all customers (by phone, in person, email, etc).Keep track of status of all trucks in the shop and provide customers with updates according to their preferred method of communication.QualificationsStrong customer service skills and the ability to have compassion for our customers and work well with a wide range of personalities and emotional states.Excellent communication skills - oral and written (frequent and detailed documentation is required in this position).Mechanical inclination and attention to detail, profiency with data entry and computer skills.Commitment to complete Service Advisor training.Valid driver's license and ability to meet insurance requirements.About UsTEC Equipment is the West's leading full-service, heavy-duty truck and trailer dealership, with over 1,200 employees in 28 locations in Washington, Oregon, California, Nevada, and Arizona. Since our humble beginnings in 1976, we continue to be family-owned and operated.We believe our employees deserve a safe work environment. All offers of employment are contingent on successful completion of pre-employment drug screen and background check. Employment for positions that require driving is contingent upon passing MVR record check and being insurable by our auto insurance policy. Employment for Department of Transportation-regulated positions is also contingent on passing applicable regulatory screens.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Need help finding the right job?We can recommend jobs specifically for you!Click here to get started.TEC is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard t