Job Information
Matson Navigation Company of Alaska, LLC Operations Supervisor in Tacoma, Washington
Description Position at Matson Navigation Company of Alaska, LLC About Us Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world's largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity. We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program. Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone. Learn more at matson.com. About the Role The Operations Supervisor position is responsible for supervising the operations and administrative activities of associates performing dispatch, hostle, warehouse, yard and auto functions while offering quality service to our customer. Duties may also include overseeing vessel operations when needed. This position is also responsible for planning, organizing, and managing the staffing for all areas of the operation. Conducting daily pre-shift meeting to assign labor to work areas. Maintaining the "safety first" culture of the Tacoma operation. What you'll do: Supervise the activities related to the dispatch, hostle, warehouse, yard, and auto operation to ensure customer satisfaction and established profit/production goals are met. Duties may also include overseeing vessel operations when needed. Plan, organize, and manage staffing for all areas of the operation. Conduct daily pre-shift meeting to assign labor to work areas. Evaluate dispatch, hostle, warehouse, and yard costs, methods, and opportunities to improve network efficiency. Communicate with customers on autos, flats, and warehouse pick up and deliveries. Supervise labor within the department by utilizing the Collective Bargaining Agreement (CBA) in order to maintain a productive and efficient labor climate. Ensure safety standards are maintained to protect associates, cargo, and property, i.e., equipment operations and hazardous materials. Maintain fixed and variable expenses for dispatch, hostle, warehouse, and yard operations at or below budgeted levels while maintaining operating efficiencies. Ensure proper and productive communication with other departments and terminals. Responsible for supervising up to 30 bargaining unit employees - Teamster and OPEIU combined. Key Performance Indicators (KPIs): Hostle / Warehouse supervisor is responsible for 12 hostle drivers and 5 warehouse personnel. Dispatch supervisor is responsible for 16 street drivers. Yard supervisor is responsible for 13 yard and auto personnel. Promoting safe work activities by conducting safety audits and attending company safety meetings. You have these skills: Instills Trust - Gain the confidence and trust of others through honesty, integrity, and authenticity. Decision-Making - Makes sound decisions, even in the absence of completion information. Collaborates - Works with others across the organization and outside of the organization to achieve a shared objective. Communicates Effectively - Communicates in a variety of settings including one-on-one, small and large groups, or among a diverse group of customers or position levels. Action-Oriented - Quickly takes action on challenges, steps up to ha