Job Information
Sound Credit Union Lending Applications Systems Administrator in Tacoma, Washington
Job Details Level Experienced Job Location Pacific Plaza - Tacoma, WA Position Type Full Time Education Level Bachelor's Degree or equivalent exp Salary Range $75,200.00 - $112,800.00 Salary Travel Percentage Negligible Job Shift Monday - Friday Job Category Information Technology Description Sound is looking for... A Lending Applications Systems Administrator to join our team! As the Lending Applications Systems Administrator you will be responsible for the planning and executing upgrades, maintenance, and troubleshooting of critical applications and systems in use by the Consumer, Mortgage, and Business Lending departments. In this role you will contribute towards the system's design by fully understanding the business requirements and translating those requirements into actionable system features for successful system development by centralized IT Solutions. As the Lending Applications Systems Administrator you will be responsible for testing and direct ongoing administration of assigned enterprise solution software and acting as a resource for system changes or upgrades. In this role you will interface with branches and departments of the Credit Union, vendors, and consultants to solve problems. At Sound you will experience... Our purpose which is "to stand with you through all waves of life". Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing. A diverse workforce with an inclusive and supportive environment. Besides competitive pay, we offer career growth, and we hold a benefits package that's consistent with our purpose, personalities, and values. Teams that are living out the credit union philosophy of "people helping people". Fellow employees who are dependable, genuine, inclusive, and resourceful. Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing. As a Lending Applications Systems Administrator you will... Provide user support for daily business procedures, troubleshoot complex or escalated issues promptly, and escalate items to additional tech support and/or vendor support as needed. Liaise with multiple departments and outside vendors to understand business processes and functions. Provide Tier 3 support for assigned systems. Work with vendors to resolve complex issues. Administer, maintain, monitor, and repair assigned applications and parent systems. Includes diagnosing and assisting in resolving configuration and hosting of those applications on-premises or in the cloud as part of maintenance and troubleshooting. Plan and coordinate testing changes across multiple environments (TEST, STAGE, PROD), upgrades, and new services, ensuring systems will operate correctly in current and future environments. Research and recommend innovative and automated approaches for system administration tasks. Monitor equipment to detect errors that signal malfunction in communications software or hardware. Collaborate with project managers, business management, other business partners, and subject matter experts to receive enhancement requests and maintain accurate documentation. Use technical expertise to collaborate with IT and other SCU interfacing system administrators to provide a consistent member experience across all channels. Desired expertise in Windows Server operating systems, Office 365, imaging and document storage solutions, and proficiency in data retrieval, networking, system security/SSO, and incident re