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Description DEPARTMENT: Jarvie Memorial Family Lodge - JMFL UNIT: Tacoma Citadel Corps POSITION TITLE: Lead Program Aide - Part-Time (28 hours) REPORTS TO: POH Case Manager, Director of Social Services PAY: $16.48/hour Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community! The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need! GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer. SCOPE OF POSITION: The Jarvie Memorial Family Lodge Lead Program Aide is an essential team member for the shelter program, providing upkeep to the property as well as interacting with clients. Primarily, the role of Lead includes making decisions about cases, such as entries and exits, keeping track of data entry into Wellsky and HMIS, organizing resident chores and schedules, helping with organization of the menu and making sure clients receive a healthy meal, hosting visits by repairs contractors and service providers, and representing the Director of Social Services when necessary. The role of Program Aide is to interact with clients and give resources according to their needs. Staff will be offered training opportunities in each of these areas and will be expected to operate as relief for each other during vacations, sick times, and holidays. ESSENTIAL LEAD RESPONSIBILITIES Make decisions about entries and exits, completing background checks, and consulting with the Pathway of Hope Case Manager on status. Communicate effectively with other employees, visitors, and volunteers. Keep track of building maintenance and communicate with repair contractors. Keep track of resident rule violations and recording information on incidents. Respond to emergency situations in a calm and reserved manner, and using de-escalation methods when necessary. Organize and maintain the reception office, the program aide office, and resident files. Performing regular room checks to make sure residents maintain clean and tidy client rooms. Performing changeover cleaning tasks, and making sure rooms are ready for new clients within 24 hours of previous client exit. Keeping track of VALEO night crew's timesheets, communication sheets, and responsibility checklists. Food Management responsibility: Manage the food services for the JMFL, including menus, food ordering with Warehouse Operations Manager and Food Pantry Manager, and food stocking. Food Management responsibility: Keeping the kitchen and dining room clean and tidy. Food Management responsibility: Reporting and keeping track of appliances, equipment, or repair needs. ESSENTIAL PROGRAM AIDE DUTIES AND RESPONSIBILITIES: Aid residents in ensuring a safe communal living environment, to include the encouragement of voluntary compliance with house rules and policies. Client Rights & Responsibilities can be referred to for further detail. Properly document incidents of non-compliance with house rules and policies, as well as any safety concerns. Use the r