Job Information
City of Tacoma WA Knowledge Management Administrator in Tacoma, Washington
Knowledge Management Administrator
Salary
$69,534.40 - $97,905.60 Annually
Location
Tacoma, WA
Job Type
Classified
Job Number
P0170-24A
Department
Power
Opening Date
05/01/2024
Closing Date
5/17/2024 5:00 PM Pacific
Description
Benefits
Questions
Position Description
Come join Tacoma Power, where we recognize the dynamic changes happening in the power utility industry and embrace the opportunity for growth and innovation! We're excited to announce an opening in our Transmission & Distribution (T&D) department for a Knowledge Management Administrator.
In this role, you'll be at the forefront of managing our invaluable knowledge assets with a focus on collaboration and efficiency. You'll have the chance to dive deep into our business processes, leveraging cutting-edge technology and your expertise to ensure seamless workflows and maximum productivity. As our Knowledge Management Administrator, you'll play a pivotal role in setting standards, fostering relationships across our organization, and driving continuous improvement initiatives.
We're looking for someone who thrives in a collaborative environment, values teamwork, and is passionate about making a difference. If you're ready to join a dynamic team where your ideas are valued and your contributions make a real impact, we'd love to hear from you. Come be a part of our journey as we shape the future of power utility together!
Responsibilities Include:
Knowledge Management (KM):
Lead the systematic management of T&D knowledge assets for the purpose of creating value and meeting tactical & strategic business requirements; including knowledge Management (KM) strategies, initiatives, processes, and systems that sustain and enhance the storage, assessment, sharing, creation, and retention of knowledge assets.
Develop KM processes and practices that create a strong tie to organizational goals and strategy.
SharePoint Administrator:
Serve as T&D SharePoint Administrator: Identify and Track continuous business process improvement opportunities for T&D. Receiving and reviewing additional opportunities or ideas from the business users.
Design and create knowledge life cycle process to include creation of SharePoint sites, pages to support business needs in alignment with initiative and strategy.
Serve as T&D lead for the implementation and management of records management business practices.
Records Management:
Serve as T&D lead for records management implementation and best practices.
Qualifications
Minimum Education*
Bachelor's degree public or business administration or directly related field
Minimum Experience*
1 year of experience as a SharePoint Administrator
*Equivalency: 1 year of experience = 1 year of education
Desirable Experience:
3-4 years of experience with business process analyses/engineering, data and meta-data management and reporting. Solid understanding of Project Management principles and planning
Knowledge & Skills
Strong Interpersonal skills and consulting skills.
Strong organizational and time management skills.
Instills trust through honesty, integrity, and authenticity.
Effectively communicates - Ability to communicate and partner with all levels of the organization.
Determine documentation needs, identify, and research data sources.
Design and create SharePoint sites, pages, views to support business needs.
Knowledge of records management best practices.
Selection Process & Supplemental Information
Apply
All interested individuals must apply online and attach a resume and cover letter that includes major responsibilities and accomplishments related to the position.
Applicants who meet the minimum qualifications will have their supplemental question responses reviewed by a panel of subject matter experts as part of the civil service examination. Applicants who pass the examination will be placed on the eligible list for interview and hiring consideration.
Appointment is subject to passing a background check which may include a pre-employment medical exam and drug screen. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification.
WHY WORK FOR THE CITY?
The City of Tacoma offers a generous program of employee benefits:
Outstanding working conditions and an exceptional quality-of-life environment.
Medical coverage for eligible employees, spouses, and dependents, including children up to age 26.
Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.
Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.
Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.
Personal time off.
Paid holidays.
A great pension plan.
City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress.
One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.
Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or neogov.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.
Should you have any questions about this position please call Human Resources at (253) 591-5400 before 5pm on the closing date.
The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
01
The City of Tacoma has a technical requirement that employees filling classified roles be residents of the City at the time of their original appointment to a classified job. However, there is a process to request a waiver of this requirement from the Civil Service Board if we identify an outstanding candidate who is a nonresident. I understand that the City will request a waiver for me if necessary:
I Understand
02
Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application. I understand that any form of cheating or falsification will disqualify my application for further consideration.
Yes
No
03
Do you have bachelor's degree in public or business administration or a directly related field? *Equivalency: 1 year of experience = 1 year of education
Yes
No
04
Do you have 1 year of experience as a SharePoint Administrator?
Yes
No
05
Please briefly describe your experience with SharePoint.
06
Please describe your experience managing information or a knowledge base for a business.
07
Describe a challenge you have previously faced and explain how you addressed that challenge. Please limit your response to 500 words or less.
08
How would you describe your role within a team environment? Please limit your response to 500 words or less.
09
One of the City's Principles that guides us is Equity. Describe what equity means to you and describe any experience you have working with diverse groups of people.
10
Please tell us how you learned about this job opening.
Job Interest Card notification
Professional organization
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City of Tacoma employee
Online job board posting
Word of mouth
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Indeed
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Instagram
Careers in Government
Government Jobs
Outreach Event
National Diversity Network
African American Job Network
Asian Job Network
Disability Job Network
Latino Job Network
Retirement Job Network
LGBT Job Network
Veteran Job Network
Other
11
Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.
Required Question
Agency
City of Tacoma
Address
Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764
Phone
253-591-5400
Website
http://www.cityoftacoma.org
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