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Virginia Mason Franciscan Health HIM Records Release Rep in Tacoma, Washington

HIM Records Release Rep

Franciscan Medical GroupTacoma, Washington

Requisition ID 2022-263474 Employment Type Full Time Department Health Information Management Hours/Pay Period 80 Shift Day Weekly Schedule 8:00am-4:30pm Remote No Category Medical Coding


In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.

As a part of our organization, we currently offer the following benefits:

  • Competitive starting wages (DOE) and training to grow within the company

  • Paid Time Off (PTO)

  • Health/Dental/Vision Insurance

  • Flexible health spending accounts (FSA)

  • Matching 401(k) and 457(b) Retirement Programs

  • Tuition Assistance for career growth and development

  • Care@Work premium account for additional support with children, pets, dependent adults, and household needs

  • Employee Assistance Program (EAP) for you and your family

  • Voluntary Protection: Group Accident, Critical Illness, and Identify Theft

  • Adoption Assistance

  • Wellness Program


Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently seeking a full time HIM Records Release Rep for our Franciscan Health Information Management team. Come join our strong collaborative team environment that is fast paced, has a flexible work schedule and weekends off!

Job Summary:

Performs release of information (ROI) functions in compliance with established policies, procedures and Federal and State regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Work includes: 1) reviewing, validating and processing medical information requests from patients, physicians/medical professionals, patient accounts/billing staff, insurance companies and other third parties, 2) logging/scanning release forms and details of request in the appropriate module of the electronic health record (EHR), 3) copying records/files and carrying out the transfer, 4) producing periodic statistical reports demonstrating compliance with required turnaround time and 5) prepare certifications/attestations as imposed by subpoenas and court orders.

Work requires knowledge of privacy/confidentiality practices, knowledge of medical terminology and applicable Federal and State laws. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary.

An incumbent works behind-the-scenes, interacting with patients, staff and 3 rd parities on the phone or at the front desk interacting with patients directly.

Essential Duties:

  • Receives, reviews, validates and processes medical information requests from patients, physicians/medical professionals, insurance companies and other third parties.

  • Processes all requests for medical information in accordance with established procedures, policies and Federal and State regulations.

  • Determines validity of authorizations ensuring only authorized parties receive information.

  • Prepares incoming correspondence for processing.

  • Process all requests from the Regional Billing Office for records to be sent to various insurance companies for charge reimbursement per policy.

  • Keeps customers apprised of request status by communicating through work queues and phone.

  • Logs/scans release forms and details of request in the appropriate module of the electronic health record (EMR).

  • Enters appropriate data into electronic medical record system’s release of information tracking module.

  • Scans authorization form into the EMR.

  • Accesses/monitors EMR work queue to resolve all outstanding matters associated with release of information requests in accordance with established timeframes.

  • Copies records/files and carries out the transfer of medical information.

  • Requests hard copy records from clinics and prepares electronic records for assigned clinics.

  • Produces routine system reports demonstrating compliance with required completion timeframes.

  • Attends depositions and/or appears in court to prepare certifications/attestations as imposed by subpoenas and court orders. May appear in court or at depositions as the Record Custodians designee.

  • Other: Performs related duties as required.


Education/ Work Experience:

  • One year of release of information work experience is required.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

a diverse and inclusive workforce. All qualified applicants will be considered for

employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, marital status, parental status,

ancestry, veteran status, genetic information, or any other characteristic protected

by law. For more information about your EEO rights as an applicant,

pleaseclick here. (

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health™ participates in E-Verify.