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City of Tacoma WA GIS Supervisor in Tacoma, Washington

GIS Supervisor


$110,448.00 - $141,585.60 Annually


Tacoma, WA

Job Type




Job Number



12/15/2022 5:00 PM Pacific

  • Description

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Position Description

Tacoma Water is looking for a Geographical Information System (GIS) Supervisor to join their amazing team! The GIS Supervisor plays a key role in guiding the direction, innovation, and sustainment of Tacoma Water’s GIS capability. This role will supervise a team of seven represented GIS members who work to keep Water’s GIS maps, apps and data accurate in support of Water operations. In this role you will help to shape the GIS strategic direction from both an architectural and implementation perspective. The position will work with appropriate department staff to make modifications to the GIS infrastructure, training, and support processes to align with the strategic direction of Water.

Responsibilities Include:

  • Supervise a team of GIS professionals represented by various labor unions by motivating, training, and delegating assignments; monitoring performance; conducting performance evaluations; and taking disciplinary/corrective action.

  • Foster environment of learning and collaboration by setting performance standards and expectations; providing feedback; and supporting career development of staff.

  • Direct and support geospatial team in the automation of GIS workflows and streamline processes and procedures

  • Act as a department liaison between the Tacoma Water GIS team and other information technology groups within the utility to ensure the overall health of the GIS environment.

  • Engage with customers, end users, GIS professionals, IT professionals, and management to discuss GIS solutions, business needs, and desired outcomes.

  • Prioritize activities of the Geospatial team, in alignment with Business Services, Operational Technology, and Tacoma Water priorities.

  • Participates in key planning and decision-making activities and provides leadership and guidance to staff

  • Mature the GIS service delivery model by developing Service Portfolio, and Service Level Agreements (SLA’s)

  • Perform hiring activities such as recruitment, applicant review, applicant interviews, and make hiring recommendations of staff.

  • Design, plan, and implement long term GIS solutions to support business customers and their changing needs across the water utility.

  • Research, investigate, and make recommendations regarding development, issuance, and evaluation of responses for RFPs and RFQs for the acquisition of software, hardware and professional services contracts

  • Develop organizational design plan and make recommendations to the Operational Technology Services Assistant Division Manager and Business Services Section Manager, to include reporting structure of the team, team size, concentration of technical skill sets and behavioral competencies, and enhancing/streamlining process flows

  • Adapts standard project approaches and templates to unique situations

  • Anticipates, assesses, and responds to changing customer needs

  • Actively seeks opportunities to improve business practices and provide innovative solutions.


An equivalent combination to:

  • Bachelor’s Degree in information technology or related field AND

  • Three years of increasingly responsible experience in operations including one year experience providing work direction to others.

    Desired Qualifications:

  • 4 years of proven expertise in GIS analysis using ESRI software or other related experience in information technology

  • 3 or more years of lead or supervisory experience with demonstrated success in leading teams

  • Experience trouble shooting all types of technical issues and providing support on GIS applications, systems, ESRI software and supporting tools.

  • Recent experience developing agency-wide information technology system architecture in support of GIS application development using ArcGIS Enterprise (Server and/or Portal)

  • Knowledge and experience in all systems development life cycle stages.

  • Possession of industry certifications such as ITIL, GISP, or other technical certifications.


  • Depending upon assignment a WA driver’s license may be required.

  • Individuals may have to pass a background check.

Knowledge & Skills

  • Strong customer focus through building customer relationships, positive attitude, and proven methods to effectively manage customer interactions.

  • Strong project management skills.

  • Experience with geospatial technologies and systems.

  • Current knowledge of ESRI’s GIS software platform including ArcGIS Enterprise, ArcGIS Online, ArcGIS Hub, SDE for SQL server, and ArcGIS Desktop. Familiar with mobile GIS, image processing, data analytics tools, scripting/programming, and spatial visualization.

  • Experience in vendor management, procurement, and contracting.

  • Pursues recommended training and industry certifications to stay current in the field.

  • Knowledge of basic managerial principals including development of goals, translation into a work program, development of budgets.

Selection Process & Supplemental Information

City of Tacoma Commitment to Diversity and Inclusion

Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Tacoma Water

Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 300,000 people throughout Pierce and King counties.

Our mission is to provide clean, reliable water. If you share our values of Safety, Customer-driven, Employee Invested, Stewardship, and Adaptability; if you have the courage to challenge and be challenged; if you demonstrate mutual respect; if you have a passion for your work; if you are team oriented; and if you value innovation, we are looking for you.


Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:

We primarily communicate via e-mail during the application process. E-mails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.


Do you have an equivalent combination to: bachelor's degree in information technology or related field AND three years of increasingly responsible experience in operations including one year experience providing work direction to others.

  • Yes

  • No


    One of the City's Principles that guides us is Equity. Describe what equity means to you and describe any experience you have working with diverse groups of people.


    Please tell us how you learned about this job opening.

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    Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.

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City of Tacoma


Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764





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