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Umpqua Bank Financial Pacific Leasing Collections Specialist (Federal Way) in Tacoma, Washington

Financial Pacific Leasing is seeking a Collections Specialist to join our team in Federal Way. This role is responsible for individual results on assigned portion of the 1-15-day delinquent accounts.

The ideal candidate is self-directed, detail-oriented, and driven to contribute to the organization's reputation, growth, and success. The right specialist cares about their clients, is attentive to their needs, and is always searching for new ways to make their experience the best it can be.

Essential Job Functions

  • Communicates with lessees that are in a 1-15-day delinquent status via telephone, mail, email, text or personal contact.

  • Negotiates payment arrangements with the customers to ensure timely payment.

  • Responsible for individual/group monthly delinquency goals.

  • Insures individual call volume meets company standards for their prospective areas and calls are made in a professional manner.

  • Responsible for the assessment and collection of miscellaneous fees and late charges to include call fees, addendum fees, pro rata payments, and documentation fees.

  • Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.

  • Understands the proper usage of extension, rewrites, addendums, and forbearances. To include equipment repairs.

  • Prepares status worksheets, buyouts and amortization schedules.

  • Understands and utilizes company system and use of the phone dialer.

  • Understands and utilizes system status coding.

  • Prepares requests for Fair Market Values.

  • Prepares Repossession Packets then refers them to the Asset Management department.

  • Works with customer’s and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.

  • Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.

  • Prepares demand letters when necessary.

  • Notifies supervisor of any significant situations which may cause harm or loss to the company.

  • Demonstrates compliance in assigned job function and applies to designated job responsibilities.

  • Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job-specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution.

  • Provides highest level of customer service to all lessees, vendors, brokers and staff.

  • Assists and supports other staff as needed.

  • Regular and predictable attendance and punctuality.

  • Performs all other duties as assigned by management.

Qualifications

  • High school graduate or equivalent.

Perks and Benefits

  • Excellent benefits package.

  • Paid Time Off (PTO).

  • 401(k) company match.

  • Paid holidays.

  • Employer-paid Employee Assistance Program (EAP).

  • Flexible Spending Account (FSA).

  • Voluntary Benefits, i.e. LTD, STD, LTC, and Life and AD&D Insurance.

  • Recognition program.

  • Monthly incentive perks.

  • Thriving company culture.

  • Up to 40 hours of volunteer time allotted each year.

No relocation offered. Please do not call about this job. Financial Pacific Leasing & Umpqua Bank are committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.

About Us

Financial Pacific Leasing (A Subsidiary of Umpqua Bank) is a commercial equipment leasing company located in Federal Way, WA. Established in 1975, we are a leader in the leasing industry and we take pride in our employees. We strive to create a work environment that is rewarding, challenging and a fun experience. Qualified Applicants should enjoy working as a team and independently, possess strong communication skills and have experience in working with a fast paced, goal-oriented environment. Excellent benefits package.

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