Job Information
Heritage Bank Digital Banking Specialist in Tacoma, Washington
Salary Range:
Level I - $20.00 - $24.40 - $29.29 per hour
Level II - $20.99 - $26.24 - $31.49 per hour
Depending on qualifications and experience Digital Banking Specialist I or II may be considered.
At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!
As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month, while also enjoying 11 paid holidays each calendar year, and an annual float day. *pro-rated from start date, and/or hours worked.* To view Benefits Summary: Apply > Current Openings > position > attachment
Position Overview:
Heritage Bank Currently has an exciting opportunity to join our organization!
The *digital banking specialist *position is
responsible for the timely and accurate completion of operational, customer support, and/or technical support activities, i.e., set ups, troubleshooting, research, and day-to day support to internal and external customers for all digital channel products including but not limited to: Business/Consumer Online and Mobile Banking, Remote Deposit Capture (RDC), Bill Pay, Electronic Funds Transfer (EFT), Online ACH origination and online wire transfers, ensuring compliance with operational and regulatory policies/procedures to mitigate risk.
The successful candidate:
- Researches and responds to internal and external customer inquiries via Jira, email, phone or in person.
- Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions.
- Acquires knowledge to set-up, implement and maintain business online banking, and Business RDC customers.
- Assists in providing troubleshooting and support to business and consumer online banking customers, remotely using Computer Sharing Software and over the phone.
- Reconciles assigned general ledger and bank control accounts in a timely and accurate manner.
- Contributes to the success of the department with willingness to share and cross train in all department responsibilities, as required or assigned.
Requirements:
High School Diploma or equivalent required. Coursework and/or certification in business or accounting, and/or relevant education -- preferred.
*Level I *- 1+ year recent customer service, data entry, clerical and/or office support experience, demonstrating working knowledge of general office administration practices and procedures required.
Recent experience in Electronic / Digital Banking with working knowledge and understanding of Online Banking, Mobile Banking, RDC, EFT processing and regulatory compliance preferred.
*Level II *-
2+ years recent experience in bank operations, electronic / digital banking and/or branch banking, which includes working knowledge and proficiency in online / mobile banking, RDC, EFT processing and regulatory compliance in a financial services industry required.
Equivalent combination of education and experience may be considered.
Provides high level of quality service for internal/external customers; responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.
Ability to provide clients with informati